We believe in a clear and easy to understand pricing model. Nothing is more annoying, dishonest, and unethical than being quoted a lowball price to get your business only to return to find if you want your item back it will cost you much more than you were told in the beginning. We will NOT hold your computer hostage. PERIOD!! The price you see below is the price you will pay. And of course you have our word that if we cannot fix your computer you do not pay anything.How can we offer this? We believe in the theory of balance. There will be times when a job will take hours and we will come close to losing money on it. That's ok! Over time we have discovered that there will be enough times a job will be completed very quickly and will make up for it. And of course the biggest advantage is that you, the customer, are not sitting at home wondering if you are paying by the hour for some tech to surf the Internet.
People
Sean Arnold
Owner
I started working in the technology industry in 1997 when I got hired by UCLA to be on their help desk. From there I grew into several different positions over the years working mainly as a systems engineer for small and medium size businesses. Some of my past clients include Sony, Fleet Bank, Michael Dell (owner of Dell computers), The Los Angeles Times' Venture Capital Fund, and Hearst Publishing. Currently, in addition to running Oregon City Computers, I also consult with a worldwide tech leader on complex technical solutions for a vast array of their customers.
Opening a local repair service has always been a dream of mine. Watching multiple franchised repair companies that offer sub-par work at overpriced rates finally led me to believe that I could offer a local, friendly service that people would flock to as an alternative.
Oregon City Computers is all about Oregon City. I have my business here, my family has built a home here, our relatives are here, and we intend to stay here. My goal is to have Oregon City Computers become a part of Oregon City as a neighbor and a resource for you.
Opening a local repair service has always been a dream of mine. Watching multiple franchised repair companies that offer sub-par work at overpriced rates finally led me to believe that I could offer a local, friendly service that people would flock to as an alternative.
Oregon City Computers is all about Oregon City. I have my business here, my family has built a home here, our relatives are here, and we intend to stay here. My goal is to have Oregon City Computers become a part of Oregon City as a neighbor and a resource for you.
Reviews (17)
Jaclyn Thurman
Oct 14, 2021
Critical: Professionalism, Responsiveness Met with Sean to have PC assessed for repair. Provided $80 deposit for work to be done. It's been three months and have not heard anything. After months of attempting to reach owner to obtain a refund I have yet to hear back and have yet to receive my refund. Sorry to leave this review but it is so frustrating to be blown off.
Em Gab
Oct 07, 2021
NOT ACCEPTING NEW CLIENTS. For an IT "professional", he should update his website to reflect this, but instead will let you book an online appointment, schedule your day around said appointment, only to call and tell you two hours before that he's not accepting new clients. He has made no attempt to make it clear on his website or on other platforms (i.e. Google Maps) that he is not taking on new business. Instead, I'M the one trying to save people the time and energy by updating Maps myself, as well as writing this review. Apparently Sean is successful enough to turn away business, but not successful enough to hire an assistant. Thanks, bud.
Janet Billups
Sep 04, 2021
Sean came out and worked on our computer but said it was a provider problem. Provider said it was our computer. Scheduled another appointment with Sean to help me with our backup. The scheduled time came and went, no contact. Left message, no reply. We did pay for his time when he first came out. Took the computer to Office Depot for their free checkup. They fixed my back up problem and my computer. Life happens, just call and say you can't come out!
Anirudh Nagasimha
Aug 01, 2021
Sjcoyote
Jun 17, 2021
Erich Allen
Jan 10, 2021
Derrel Davis
Nov 16, 2020
Jaxnxay
Sep 26, 2020
I wish I could give a good review. I dropped my computer off for service Nov 21. I was informed by the assistant that it might be a while as the main repair guy has been struggling with health issues. Work starts Dec 5th. At some point I was contacted and informed that the diagnostic/ work was going to cost the full amount of their flat rate work price, $150.
We proceeded since I was trusting all the good reviews. No word from them till Dec 21. I'm simply told the computer is ready to be picked up. I had to ask what the result was, they didn't offer, and at that time I was also informed that they couldn't source the part from any of the dealers they work with so they couldn't complete the job. They still charged the full flat rate fee of $150.
I was never spoken to buy the repair guy himself, and both times I was at the shop he was sleeping so I just spoke with the assistant. I would have appreciated being contacted while the computer was being worked on and offered any sort of alternative, like sourcing a board second hand from an individual (with no guarantee etc, ) any kind of option.
I inquired about if a discount could be offered considering nothing changed with the machine, but was denied. I'm going to have to do the repair myself, which I don't really have time for. It sucks. I would say that perhaps until the repair guy is well again, don't expect a ton of communication, speed, or anything really. I'm hoping that my situation is just an anomaly.
We proceeded since I was trusting all the good reviews. No word from them till Dec 21. I'm simply told the computer is ready to be picked up. I had to ask what the result was, they didn't offer, and at that time I was also informed that they couldn't source the part from any of the dealers they work with so they couldn't complete the job. They still charged the full flat rate fee of $150.
I was never spoken to buy the repair guy himself, and both times I was at the shop he was sleeping so I just spoke with the assistant. I would have appreciated being contacted while the computer was being worked on and offered any sort of alternative, like sourcing a board second hand from an individual (with no guarantee etc, ) any kind of option.
I inquired about if a discount could be offered considering nothing changed with the machine, but was denied. I'm going to have to do the repair myself, which I don't really have time for. It sucks. I would say that perhaps until the repair guy is well again, don't expect a ton of communication, speed, or anything really. I'm hoping that my situation is just an anomaly.
Arnelie Dela Cruz
Jun 25, 2020
Erik Hopwood
Apr 26, 2020
Sean is the real deal. The second you step into his home-based workshop you know this guy loves computers and electronics, and knows his stuff. After a horrible experience at Best Buy/Geek Squad, I brought my laptop to Sean with charging problems. From my initial description of the problem, he thought my power port might need re-soldering, but before opening up the laptop, he tested my power cable first.
Low and behold, the cable was dead! Within a few minutes he found a spare universal power cable, tested it in my laptop and it started charging just fine. He sold me the power adapter at a very reasonable price and kicked me out the door a very happy customer, without ever needing to open up the laptop or replace any parts, like Geek Squad wanted to. Sean probably saved me 2-3 weeks of time without a laptop, and quite possible hundreds of dollars in repair costs that weren't necessary.
He did the right thing, even thought it didn't lead to a profitable repair. I highly recommend using Sean for all your electronic repair and diagnosis needs. He knows his stuff, has all the tools to diagnose and repair on site, and is a trustworthy and friendly guy. 10 out of 10, thank you Sean!
Low and behold, the cable was dead! Within a few minutes he found a spare universal power cable, tested it in my laptop and it started charging just fine. He sold me the power adapter at a very reasonable price and kicked me out the door a very happy customer, without ever needing to open up the laptop or replace any parts, like Geek Squad wanted to. Sean probably saved me 2-3 weeks of time without a laptop, and quite possible hundreds of dollars in repair costs that weren't necessary.
He did the right thing, even thought it didn't lead to a profitable repair. I highly recommend using Sean for all your electronic repair and diagnosis needs. He knows his stuff, has all the tools to diagnose and repair on site, and is a trustworthy and friendly guy. 10 out of 10, thank you Sean!
Holly Marie
Mar 29, 2019
My experience with Oregon City Computers was fantastic! Sean is not only highly skilled, but also prides himself in outstanding customer service and personalized attention. I will certainly use him in the future and I feel we have created a wonderful business relationship that will last for years to come. He also is very time conscious and understands the importance of getting your computer fixed and returned quickly.
Donald Bredehoeft
Dec 14, 2018
Sean has helped me multiple times with my gaming PC and most recently with my work laptop. He is professional, honest, and great to work with. If you have any computer issue that is causing you grief Sean is the one to call. We are very fortunate to have such a great computer specialist right here in OC!
Linda Hagey
Dec 21, 2017
I wish to say I was very happy with Sean's service. I called him on a Saturday about my computer. He recognized the problem and said if he had the part in stock, I could have my computer back on Sunday. He did and I did. Very satisfied with the friendly service and reasonable rates. He was also very knowledgeable in what I would need when I was ready for a new computer. Thanks Sean.
James Tidwell
Frank Cusma
Harvey Brown
My second time to Oregon City Computes. Sorry I didn't leave a review before but I am still figuring out this Google account thing I had to make. Anyways, Sean as always was extremely helpful and patient with me. Also, he got my computer back to me a day earlier than he promised. You won't find a better company than Oregon City Computers or a support person like Sean
Troy Bangs
I am more than happy with Sean on how quickly he got my computer running in less than 6 hours, ON A SUNDAY. Do yourself a favor and give him a call if you have any kind of computer issues. He is so honest and so fair that you'll be glad to pay him. He charged me less than half of what a big computer shop quoted me for the exact same repair. I will never go anywhere else.