The Computer Guy

CV Resume of Mark Laniohan

Rohnert Park, CA

IT USER SUPPORT

End User Support Specialist in a Healthcare Environment with over 5 years experience:

• Managed all aspects of Electronics Healthcare Records Software Program
• Served as in house technical support for over 200 end users at five medical offices
• Designed and created templates and document builds for EHR
• Modified existing templates and documents
• Trained new users
• Worked with network administrator to maintain LAN and WAN systems
• Proficient with software and hardware issues

EXPERIENCE

COMPUTER REPAIR TECHNICIAN Sonoma Computer Store 1 year

PC Repair Technician for home and business computers

• Repair home and business computers
• Setup and manage home and business networks
• Establish and repair internet connections
• R and R all types of communications hardware

Template Builder
Primary Care Associates
6+ years

• Front Desk Patient Services Rep
• Medical Records Technician
• Program Administrator for Electronic Health Records
• Hardware and software repair and maintenance

Microsoft Operating System Recovery Self Owned Business 6+ years

• Spyware and Adware Removal
• Internet connection troubleshooter
• Operating System upgrades, repair and recovery
• Technical support and PC user training

EDUCATION

ITT Technical Institute Hayward, California 4 years

• Bachelor of Science Degree in Telecommunications Engineering Technology
• 4.0 GPA with perfect attendance
• Associate of Science Degree in Electronics Engineering Technology
• 4.0 GPA with perfect attendance

SUMMARY

I am a troubleshooting problem solver with skills in training, administration and management of electronic healthcare records programs. I can create and build templates and documents from scratch and repair the hardware they are accessed from. I have exposure to network administration to include server, fax and internet applications. I am a fast learner with loyalty, commitment and dedication as my prime directives.

Computer Repair, IT Support , Internet Setup, Electronic, Medical Records, Administration Installation, PC Upgrades

ITT Technical Institute Graduate Bachelors Degree
4 years NextGen EHR
5 years PC repair 10 years

Acceptable locations:	within 50 miles of Santa Rosa CA
Desired salary:	$24.00 per hr negotiable
Total experience:	10 years
Year of birth:	1954, male
Currently employed:	No
Name & Surname:	Mark Laniohan
Phone Number:	7078884224
City & State:	Rohnert Park, California
Street Address:	8201 Camino Colegio #5
Webpage / Blog: