Business Details
34 Years
experience
Trusted IT Solutions in Jackson, MI
Established in 1992, PC Solutions has dedicated over three decades to providing comprehensive IT services for businesses and individuals across mid-Michigan. Our team of certified professionals holds accreditations from Microsoft, CompTIA, and other industry leaders, ensuring technical expertise meets client needs. We specialize in managed IT services, proactive network monitoring, and customized technology solutions designed to minimize downtime and maximize operational efficiency. With a family-owned ethos, we prioritize personalized service, treating clients as partners rather than mere accounts. Our state-of-the-art repair center addresses hardware and software issues for both Mac and PC systems, while our remote support capabilities deliver rapid solutions without onsite labor charges.From disaster recovery planning to VoIP implementation, we offer scalable services that evolve with technological advancements. Our hardware-as-a-service model reduces upfront costs, and software-as-a-service ensures perpetual updates without budget strain. Surveillance systems we design integrate cutting-edge features like facial recognition and mobile connectivity. Backed by 24/7/365 monitoring, our clients benefit from enterprise-level security at accessible price points. For over 25 years, our commitment to measurable ROI and risk mitigation has made us Jackson County's trusted Microsoft Small Business Specialist.
Services
Managed IT Services
Computer Repairs
VoIP Systems
Surveillance Cameras
Disaster Recovery
Software Solutions
Hardware Upgrades
Remote Support
Details
- Year established: 1992
Highlights and features
- We have over 30 years of IT experience serving mid-Michigan businesses
- Our team holds top certifications from Microsoft, CompTIA, and Acer
- We provide 24/7/365 network monitoring and management
- Our hardware-as-a-service model eliminates upfront technology costs
- We offer personalized service with family-owned business values
Associations and certifications
- Microsoft Silver Certified Partner
- CompTIA
- Acer Certified Service Provider
What people say
On the cutting edge
Personal approach
Family atmosphere
Highly recommended
Service department keeps you up
Services
Managed IT Services
Our managed IT services provide continuous network monitoring and proactive maintenance to prevent system failures. Businesses gain enterprise-level support without full-time IT staff costs. With 24/7/365 monitoring and Microsoft Silver certification, we ensure network security, data protection, and rapid issue resolution while clients focus on core operations.
Computer Repairs
We repair Mac and PC systems at our authorized Acer service center with CompTIA-certified technicians. Our state-of-the-art Jackson facility handles screen replacements, data recovery, and malware removal using manufacturer-approved parts. Personalized service includes walk-in support, remote diagnosis, and a bench fee waiver if remote repair fails.
Disaster Recovery
Our disaster recovery solutions safeguard business data with cloud backups and physical storage. We create customized plans to protect against data loss from hardware failures, human errors, or disasters. Clients benefit from rapid system restoration, minimized downtime, and secure data centers managed by our certified team.
Surveillance Cameras
Custom video surveillance systems protect businesses and homes with mobile monitoring and advanced features. Our solutions include facial recognition, license plate capture, and cloud storage with up to 50% compression efficiency. Technicians design systems for complete property coverage and 24/7 security monitoring.
VoIP Systems
Enterprise-grade VoIP solutions connect businesses with mobile integration and scalability. Features include call center tools, virtual receptionists, and conferencing capabilities. Our Evolve program provides equipment upgrades every 36 months with lifetime warranties, ensuring companies maintain modern communication capabilities.
Questions
What IT services do you offer for small businesses?
We provide managed IT services including 24/7 network monitoring, data backup, cybersecurity, and VoIP systems tailored for small businesses.
Do you repair both Mac and PC computers?
Yes, our authorized service center repairs all Mac and PC desktops, laptops, and peripherals with CompTIA-certified technicians.
Can you help with business phone system upgrades?
We offer VoIP solutions with mobile integration and the Evolve program for regular equipment updates.
Do you provide remote IT support?
Yes, our remote support resolves most issues without onsite visits, with waived bench fees if in-person repair is needed.
What data protection services are available?
We implement disaster recovery plans with cloud backups and continuous monitoring to prevent business data loss.
Is hardware upgrade assistance available?
Our hardware-as-a-service model provides cost-effective upgrades with ongoing maintenance and monitoring.
Reviews (4)
Jan Nelson
Jan 21, 2022
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I have had a great experience with this firm every time I have had dealings with them. The receptionist and techs have been courteous, helpful and knowledgeable.
Robert Badertscher
Dec 26, 2021
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I took my computer to PC Solutions after having being scammed, which compromised my banking activities. They promptly cleaned out any viruses which enabled me to resume my banking activities. They recommended a system backup hard drive be installed to prevent loss of data in case of future invasive activity. This backup system was installed, but not easy for me to use. They assisted me with online help, and charged for this service.
When this did not fully solve the problem, I took the computer in to show me in person the necessary procedures for using the system backup. There was no charge for this later help, and the previous charge was refunded in full! I am very impressed with both the knowledge of the technicians here, and their ethical values in dealing with my computer problems.
When this did not fully solve the problem, I took the computer in to show me in person the necessary procedures for using the system backup. There was no charge for this later help, and the previous charge was refunded in full! I am very impressed with both the knowledge of the technicians here, and their ethical values in dealing with my computer problems.
Ricky Wallace
Dec 16, 2021
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I needed some computer parts called Best Buy called a few other places nobody had them nobody sold them I don't know what he sold them call PC solutions I needed stand Ops for motherboard they had them they sold them I went there they gave them to me free Real nice function guys plenty of computer parts there they do everything from repair to
Margot Gansmiller
Apr 17, 2021
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I initially took my HP All-In-One to Best B*Y, where they said it would be done in about a week, but nine days later, they hadn't even started working on it! I needed my computer for business, so I snagged it back from them, got a refund, and took it to PC Solutions. They are very professional and friendly, fixed my computer issue right away and for WAY less than the other placed charged. I will definitely use their services in the future and I highly recommend PC Solutions!