Business Details
Your Trusted Partner for IT Solutions in Baltimore
For over two decades, A-Plus Computers & I.T. Group has been delivering comprehensive IT management, consulting, and technical support to small and medium-sized businesses, enterprise clients, and residential customers. Our team of knowledgeable professionals prioritizes personalized service, ensuring each client receives tailored solutions that align with their unique needs. As a locally owned and operated business, we emphasize care, attention to detail, and rapid resolution of technical challenges. Our expertise spans managed services, endpoint security, software and hardware solutions, and data protection strategies.We pride ourselves on building lasting relationships through transparency, reliability, and a commitment to staying ahead of evolving technological demands. By offering flexible support plans and cost-effective options, we empower businesses to operate securely and efficiently. Our dedication to customer satisfaction is evident in every interaction, from initial consultation to post-service follow-up.
Services
IT Management
Data Backup
Data Recovery
Computer Repairs
Virus Removal
Hardware Installation
Home Office Setup
Software Solutions
Endpoint Security
Managed Services
Highlights and features
- Over 20 years of experience in IT support
- Knowledgeable and personable staff
- Locally owned with personalized service
- Custom managed services for any budget
- Comprehensive data backup and recovery solutions
Services
Data Backup
Our data backup services protect critical information through offsite and local storage options. We ensure businesses and individuals safeguard irreplaceable files, including financial records and personal documents, against loss due to system failures or disasters. Our team provides consultation to create secure, customized backup plans tailored to client needs.
Data Recovery
Data recovery addresses lost or corrupted files from hardware failures, viruses, or accidental deletion. We employ advanced tools to retrieve critical data, including family photos and business records, and offer reinstallation on replacement devices. Our process includes diagnostics, confidentiality guarantees, and post-recovery guidance to prevent future data loss.
Computer Repairs
We diagnose and resolve hardware and software issues for desktops, laptops, and peripherals. Services include virus removal, system tune-ups, and component replacements. Our technicians handle residential and business clients, ensuring devices operate efficiently and securely while minimizing downtime for users.
Managed Services
Our managed IT services provide continuous monitoring and maintenance for businesses. This includes endpoint security, software updates, and network optimization. We offer scalable plans to suit varying business sizes and budgets, ensuring systems remain secure, compliant, and operational without unexpected costs or disruptions.
Virus Removal
We specialize in identifying and eliminating malware, viruses, and other malicious software from infected devices. Our process includes system scanning, threat removal, and security reinforcement to prevent future infections. Clients receive guidance on safe browsing practices and protective software to maintain a secure digital environment.
Questions
What IT services do you offer for businesses?
We provide managed IT services, endpoint security, data backup/recovery, software/hardware solutions, and 24/7 technical support tailored to business needs.
Do you serve residential customers?
Yes, we offer computer repairs, virus removal, home office setup, and data recovery for residential clients in Baltimore and surrounding areas.
How long has your company been in business?
We have served clients for over 20 years, specializing in IT support for businesses and individuals.
Can you assist with data recovery from damaged devices?
Yes, we recover data from crashed drives, corrupted systems, and accidental deletions using advanced tools and techniques.
What areas do you serve?
We primarily serve Baltimore, MD, and the Eastern Shore, including Ocean City.
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Reviews (7)
Marianne Shaughnessy
Dec 22, 2021
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A-Plus provided A+ service. As always, they were responsive and highly professional setting up a home office for me. I've been a customer for years and will continue to recommend!
Michael Whelan
Dec 04, 2021
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Needed a battery for my laptop. They got the right one in quickly and notified me as soon as it arrived. Great service based on my experience.
Brian Hunter
Nov 21, 2021
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I recently had problems with my laptop and needed professional services. I had never used any computer services prior so I was lost in where to go for reliable and trusted help. My experience with A-Plus IT Group was terrific. My problems were fix and my services were not considered complete until I was totally satisfied with the results. Customer service (Meghan) was top notch! She was extremely helpful and showed real concern by multiple follow up calls to make sure everything was working properly and I was happy with the laptop's operation. Cost were very reasonable and I enjoyed interacting with everyone at A-Plus.
Debbie Komenda
Nov 07, 2021
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A Plus was quick to have someone come to my home to see what repair could be done. Unfortunately it had crashed. I decided to purchase a new computer. They transferred all of my data from my hard drive to my new computer making it a smooth transition.
Tom Schisler
Jun 21, 2021
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Had a computer failure. Had no idea what to do about this. Mr. Ed listen to my problem, Stated that he may be able to fix computer & retrieve data. He did it all above & beyond my expectations. He and his staff are very professional. Ed & Amy gave us all the attention to get us up. Thanks. Very fair pricing; great service very nice people. 25 stars from me. Tom -- S. Di Paula & sons Seafood, Inc.
Lisa Inks
Jun 10, 2020
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I've been using A plus for several years and have been happy with their work and responsiveness. I had an unpleasant experience with a woman in their office a few years ago, but didn't let that deter me from trying again. That person hasn't worked there in a long time. The others in the business are friendly, "down-to-earth" people. The techs who handled my work have done a really good job for a reasonable price.
I've sent friends and family to them too. They've all been happy with the service. I just contacted A Plus for my first onsite work in my home (this is during COVID19 pandemic) and expect they will be cautious and professional while resolving my WIFI issues.
I've sent friends and family to them too. They've all been happy with the service. I just contacted A Plus for my first onsite work in my home (this is during COVID19 pandemic) and expect they will be cautious and professional while resolving my WIFI issues.
Amanda Wheyman
Jan 29, 2020
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I took my computer to A Plus a few weeks ago because my laptop was stuck on a blue screen. I know nothing about computers except how to use the internet. The staff was very patient with my lack of knowledge and took the time to explain everything to me. They were able to reload my computer AND save all of my data. When I got home I wanted to add a password and pin number but I wasn't sure how. They were able to log in and guide me through it. I will definitely be using them for any other problems I have! Thanks A Plus :
