Business Details
19 Years
experience
Your Trusted IT Services Partner in Naples, FL
Paradise Computers has been delivering high-quality computer services since 2007, prioritizing client satisfaction and affordable pricing. Founded by Carolina Billini, a tech-savvy entrepreneur and developer, our women-owned business combines technical expertise with a commitment to reliability. Our team of five experienced technicians serves both residential and business clients in Naples, Collier County, and remotely across the United States. We specialize in computer diagnostics, custom-built systems, data recovery, network solutions, and remote support. Our approach emphasizes proactive maintenance, secure cloud infrastructure, and personalized customer service. Over 14,000 satisfied customers and 6,000 repaired computers demonstrate our dedication to excellence. We guarantee 100% satisfaction and maintain a transparent, no-upsell policy. Our partnerships with industry leaders like Drivesavers ensure comprehensive data recovery solutions for critical needs.
Services
Computer Repair
Data Recovery
Network Installation
Custom PCs
Remote Support
Virus Removal
Website Design
Cloud Solutions
Hardware Installation
Software Support
Served areas
- Naples, Bonita Springs, Marco Island, Estero
Details
- Year established: 2007
Highlights and features
- We have over 14 years of experience in IT services since 2007
- Our team includes 5 experienced technicians with expertise in all systems
- 100% satisfaction guarantee on all services provided
- Remote support available nationwide with quick response times
- Women-owned business committed to ethical, transparent service
What people say
Excellent service
Responsive support
Reasonable prices
Quick turnaround
No upselling
Services
Computer Repair
Comprehensive hardware and software diagnostics for Windows, Mac, and Linux systems. Our technicians resolve conflicts, perform component replacements, and ensure optimal performance. Includes data backup before repairs and 12-month manufacturer warranties on parts. Servicing both residential and business clients in Naples and remote locations.
Data Recovery
Professional data extraction from failed drives, including cloud recovery and physical media restoration. Partnerships with industry leaders enable recovery from fire, flood, or physical damage. Offers both automated backup solutions and manual recovery services with guaranteed confidentiality and secure handling of sensitive information.
Network Installation
Custom network design for homes and businesses, including wired/Wi-Fi infrastructure, security camera integration, and smart home systems. Technicians specialize in signal optimization, enterprise WiFi hotspots, and VoIP setup. Provides ongoing monitoring and maintenance contracts for commercial clients to ensure uninterrupted connectivity.
Remote Support
Secure 24/7 remote access for software troubleshooting, security updates, and system optimization. Available to clients nationwide with immediate assistance for urgent issues. Includes cloud storage management, email recovery, and virtual network monitoring. Resolves most technical problems within one hour of connection.
Custom PCs
Tailored computer assembly for gaming, business, or creative professionals. Customers choose components with expert guidance on compatibility and performance. Includes software customization, anti-virus installation, and lifetime support options. Tested for stability before delivery and covered under manufacturer warranties.
People
Carolina Billini
Owner, Developer
Tech entrepreneur with 15+ years in software development and computer systems. Founded Paradise Computers to provide client-focused IT solutions while promoting women in tech leadership.
Alex Ellis
Operations Manager
Overseeing daily operations since 2010, manages technician scheduling and client communications. Specializes in optimizing service efficiency and maintaining quality standards across all support channels.
Samuel Gomez
Lead Technician
Certified specialist in hardware diagnostics and network infrastructure with 12 years experience. Handles complex system repairs and oversees technical training for new staff members.
Thomas Avila
Data Security Specialist
Focuses on cybersecurity protocols and malware removal. Maintains industry certifications in data protection and develops customized security solutions for business clients.
Gabriel Lopez
Web Developer
Manages all web design projects, creating responsive HTML5/CSS3 websites. Specializes in WordPress customization and e-commerce platform integration for small businesses.
Questions
Do you offer remote support for out-of-town clients?
Yes, we provide secure remote assistance nationwide via internet-connected devices with no additional travel fees.
What types of computer repairs do you handle?
We repair all Windows/Mac systems, including hardware replacement, virus removal, data recovery, software conflicts, and network connectivity issues.
Are there financing options for large IT projects?
Currently we don't offer financing plans, but we provide free project cost assessments and payment plans for qualifying business clients.
How quickly can you perform emergency repairs?
Most urgent issues get resolved within one hour via remote support. On-site Naples appointments scheduled same-day when available.
Do you provide website hosting services?
Yes, we offer domain registration, secure cloud hosting, and maintenance packages with free SSL certificates included.
Can you build gaming computers to custom specifications?
Our custom PC service includes gaming rigs with component selection optimized for performance and budget requirements.
Reviews (32)
Lori O.
Jun 22, 2022
Report
HIGHLY RECOMMEND! Friendly professional service with genuine compassion! Thank you SO much for your quick efficient and thorough help!
Garrett Pitts
May 30, 2022
Report
Paradise Computers was a pleasure to work with and did an efficient job diagnosing and fixing my computer problems! This is the definition of a fantastic small business. Sam was excellent to work with and he was extremely communicative and helpful with my problems. Basically, my new Windows 11 laptop failed and was stuck on the "Critical Process Died" error message. Sam was able to scan my NVME hard drives and determine that this was in fact not a hardware fault (thank goodness) but an issue with my Windows 11 OS. Unfortunately, the data on my NVME drives were not recoverable but Sam went the extra mile and reinstalled a fresh copy of Windows 11 as a courtesy which made my day!
The best part is, Sam was able to fix my laptop is less than 24 hours and have it back to me up and running so that I can use it for work again. I'm super impressed with Paradise Computers and would recommend anyone with laptop or desktop issues to visit Sam. He is a standup guy who will fix your issues quickly and accurately!
The best part is, Sam was able to fix my laptop is less than 24 hours and have it back to me up and running so that I can use it for work again. I'm super impressed with Paradise Computers and would recommend anyone with laptop or desktop issues to visit Sam. He is a standup guy who will fix your issues quickly and accurately!
Bored
Apr 09, 2022
Report
Super friendly, did my hardware installation in under a day. They are knowledgeable and very professional. Definitely recommend them. Jad a new gpu and power supply installed
Gina Ballot
Mar 27, 2022
Report
What a fabulous team! Alex, Thomas and Sam are extremely knowledgeable, patient and motivated, to make each step of the repair process as positive as possible. They persisted in finding a solution towards repairing my 2012 Apple laptop! I am so relieved and thankful that I did't have to buy a new computer. I highly recommend Paradise Computer Service!
Mary R.
Feb 18, 2022
Report
What a great experience I had. Alex Sam and Tom were fantastic! My Laptop went down Crashed and they got it going again and got everything back. Cleaned up the drive removed a virus restored the hard drive back to where it was suppose to be! It works like the day I bought it. They charged me less than what I thought I might have to pay! Thank you so much Paradise Computer. I highly recommend this A+ company! Ken R.
Lynda Holmgren
Feb 13, 2022
Report
WoW. This is certainly a five star outfit. Not being a GEEK, it is hard for me, doing computer functions. I got a virus in my computer, and unable to get email. This was a no brainer to fix it, for these guys. The wait time to have it fixed, was very minimal. Thanks a million, Paradise Computers LJ
Char Foley
Feb 08, 2022
Report
My laptop "crashed" and I went to Paradise Computer Service for help. Alex was wonderful, incredible patient and professional. Everything was backed up and transferred to my new laptop. The email issue was solved and everything is up and running beautifully. I can't say enough good things about them. Great customer service!
Barbara Lewin
Oct 26, 2021
Report
Paradise Computer Service is the best! Sam, Alex and Thomas are all really competent, professional and friendly. They explained my computer issues and the cost was reasonable. They will be my 'go to' place for all of my computer issues! So glad I found them!
Victoria S.
Oct 09, 2021
Report
These guys are the best. Definitely trustworthy. I wanted my old computer and Windows 8 repaired, and they took great care of me at a very reasonable price.
Steve Federmann
Aug 14, 2021
Report
Have a MS Book 2 having issues, I took it in for service and of course it worked fine. Nevertheless they checked it out while I waited and didn't charge me for the time. Great customer service.
Norman Trebilcock
Jun 28, 2021
Report
We have used Paradise Computers for the last 8 years in support of our engineering consulting business. Paradise is a key team member for our firm. They are responsive, adaptive and professional in their support to us. They were instrumental to our firms success when we had to transition to home based operations in March 2020. Through their support we were able to maintain our collaboration as a company and transition to socially distancing operations without missing a beat. We are grateful and thankful having Paradise provide our IT support.
Kamila Perez
Jun 11, 2021
Report
Love this shop! The staff is always helpful and they know their stuff. They have helped my family build two gaming computers from scratch. Prices are reasonable and competitive too. I will never use anyone else.
Theresa Smith
May 18, 2021
Report
They were absolutely wonderful! I took my laptop in not knowing what the problem was. They were quick (really important when your laptop is your whole job) and they got me back to work. They were very reasonably priced and didnt try to upsell me on a bunch of things I really didnt need. I had a great experience
Adr Ml
May 17, 2021
Report
I'm so lucky I found Paradise Computer Service! Alex and his team are so dedicated to doing the best job possible, and I couldn't be more thankful. They were able to save my computer TWICE. They made sure I understood what had to be done to fix it, assured me they'd do their best to get it running properly again, and made it happen. I have a Lenovo Yoga 730 15IKB. The first time they saved it was from a spill that, thankfully, didn't reach the motherboard.
The second fix was for a faulty screen display. A factory defect causes the screen to flicker wildly and can get so bad that it renders the computer useless. The Paradise Computer team solved this problem quickly, without a hitch. It happened again when some of the wiring for the display came loose, but they were able to diagnose and treat the problem right away. Again, I am so happy to have found this trustworthy, local business.
I can't imagine going back to the multinational/cooperate stores (that just try to sell you a new computer instead of actually fixing the one you have). Bring your PC or laptop, they'll take care of you here. 20/10
The second fix was for a faulty screen display. A factory defect causes the screen to flicker wildly and can get so bad that it renders the computer useless. The Paradise Computer team solved this problem quickly, without a hitch. It happened again when some of the wiring for the display came loose, but they were able to diagnose and treat the problem right away. Again, I am so happy to have found this trustworthy, local business.
I can't imagine going back to the multinational/cooperate stores (that just try to sell you a new computer instead of actually fixing the one you have). Bring your PC or laptop, they'll take care of you here. 20/10
Jason F.
Feb 03, 2021
Report
Fast and very professional. Diagnosed my problem very quickly and was out of there in under 30 minutes. This is the second time I have used them and will continue to highly recommend them to my friends.
G. McLaughlin
Jan 21, 2021
Report
Excellent experience, and would highly recommend. After an initial consultation to discuss the issue, they were willing to set up an appointment to fix my laptop (broken hinge on an HP Envy x360), so I could have it back as quickly as possible. I run a business from this laptop and can't do without it. I really appreciate that Alex took the time to discuss everything with me and to answer all of my questions. Also, pricing was very straightforward and fair. Very professional, great communication. 6 stars out of 5!
Kevin Walsh
Nov 11, 2020
Report
Brian and his team at Paradise are awesome. Professional and very responsive. They helped our 696 unit condo association install WIFI and hot spot service in the common area and took responsibility for everything from design, fiber install and setup. Would highly recommend!
Dr. Don M.
Oct 23, 2020
Report
On my way to "Paradise Computers" I was on Radio Road, as my Radio played, "TWO Tickets To PARADISE"! My car was going much faster than I wanted it to go, but I did not get TWO tickets! - Not even ONE? Service was excellent, Repair excellent, Advice excellent. They did it all and the price was right. They asked "What else can we do for you? I thought, "How about a back rub." but I was running a little late! Actually I wasn't running I was driving, slower. Thanks Alex, - Paradise!
Pat M.
Oct 01, 2020
Report
Fried my laptop and needed a rebuild. These guys were terrific. Kept me informed, fixed the problem and charged a VERY reasonable price. While I hope I don't need them again, I probably will and will happily go back! Thanks guys.
Jen McRuer
Sep 09, 2020
Report
Terrible service, limited knowledge, and questionable "problem solving" abilities. After two weeks of my *partner's* computer being in for repair, they had it working once, and then not at all. In the end, they were not able to get it to work, and said that it was a battery replacement issue. Charged $45 dollars for no results. Nice kids, but I would not recommend their service. I took it to another repair centre today, and within 10 minutes, mixed cables were identified as the issue (how did this happen?), and the computer is once again working. $20.
James G.
Jul 30, 2020
Report
The guys at Paradise Computer Service get a full 5 stars in customer service and knowledge. I walked in, they diagnosed my computer, and fixed it all in the same visit. I highly recommend this group of experts for all your PC needs.
Joe F.
Oct 22, 2019
Report
Very professional, knowledgeable, and personable, they got the bad guys out of my laptop. Explained the issues and fixed them. Highly recommend for diagnosis and repair. Thanks guys.
Robb Stan
Sep 28, 2019
Report
These guys are great! They kept me updated throughout the entire repair process. No surprise charges or fees. My iMac is running better than ever thanks to Paradise Computer Repair.
Bethany McElheran
Mar 27, 2019
Report
These guys are great. Fixed my computer quickly, kept me in the loop, provided me with options to make my computer better. I cant give enough stars or compliments. Thank you!!!!
Wayne D.
Jun 14, 2018
Report
I have to concur with the favorable reviews. Took my laptop in this morning after damaging the screen. After looking at it, they told me that for cost of installing a new screen, and considering the age of the computer, I'd be better off buying a new one. They also provided me with an inexpensive fix, so I could use the computer until I decide to buy a new one. Honest and helpful.
Jason Fischl
Jun 12, 2018
Report
What a great company. We have used twice in the past years and nothing but great results. Had a blown power supply, they had one in stock and had it fixed in a few hours. Then had a virus affect our video. Had is clean and optimized that day. Forgot the over priced and five day turn around Geek Squad. These are the only ones you need.
Whitney Cappetti
Jun 30, 2017
Report
Reyven was absolutely AWESOME and got not only my mom's ancient laptop, but also her tablet working again today!! Have to say this was by far THE BEST customer service and amazing computer service repair I have ever had!! You guys Rock!! Thank you!
Ken K.
Dec 20, 2016
Report
Brian and his team are wonderful people who know what they are doing and truly care about their customers. They are the small shop that could. Seriously, do not underestimate their capability. I've had them fix my small home network and they did our multi-location office installation too. Very fair and super accommodating, I can't recommend them enough. You won't be disappointed.
Beth B.
Mar 14, 2016
Report
I previously used another service for my computer repair. They were out of town when I called, needed repair quickly. I called Paradise Computer Repair and told them the issue with my computer. They are so pleasant and professional. I was unable to take my computer to them and they happily came and picked it up. It was repaired the next day at a very reasonable cost. My computer needs will always be with this company.
Jill S.
Oct 02, 2014
Report
Brian & his team are top of the line in every way - knowledgable, very polite, hard working, diligent, helpful & nice. The service is as quick as possible. The shop is tidy & clean. My iMac was totally dead & he resuscitated it completely bringing back all my software, calendars, bookmarks, applications, etc. The best thing - I called numerous times with questions, etc. & he was never impatient with me. Also, Brian encouraged me to call upon returning home with the computer if I had more questions, which I did. Again he was patient & helpful. Super! They're not open on weekends.
Carolyn H.
Jun 17, 2014
Report
Paradise Computer offers the best computer services in the Naples/Marco Island area. Not only do they fix computers on site, they will also send a very educated tech to your home. They offer classes about your iPad and smartphone. Their integrity and reasonable prices will make me a client forever.
Christian David
May 17, 2013
Report
I never thought I'd be happy to have a computer virus! I would have never known they were in town otherwise. I'm so glad to finally meet people who know what they are doing, and at an extremely fair price. Paradise Computers did an amazing job with my custom built computer. They took care of all of the issues and Brian was very helpful with other technical questions I had. I'm so happy I can talk to a person face to face when I need help with my complicated custom computer. I highly recommend them for all of your computer needs.