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Business Details
26 Years
experience
Emergency
services
Your Trusted IT Solutions Partner in Johnson City
Unbound Digital Computer Repair and Networking has specialized in business IT support for networks, servers, and VoIP phone systems in the Tri-Cities area for over two decades. Founded in 2000 by Jason Miller, we operate as a family-owned company committed to quality and attention to detail. Our foundation of honesty and integrity ensures every device we handle receives meticulous care. Our team takes ownership of resolving client issues, striving for 100% satisfaction and earning trusted testimonials. Through word-of-mouth growth, weve expanded our services to meet evolving business needs while maintaining personalized support.

Our expertise spans cloud solutions, cybersecurity, and communication systems, tailored to businesses of all sizes. We prioritize clear communication, explaining technical details in plain language to ensure clients understand their solutions. With 24/7 emergency support for service agreement customers, we combine rapid response times with long-term reliability. Our vehicles are equipped for on-site assistance, and our client reviews reflect our dedication to superior service. We invite businesses to experience our security-first approach through a free cybersecurity assessment.
Services
Managed IT Services Cloud Services Cybersecurity Phone Systems Web Development Wireless Solutions Printing Solutions Projection Systems
Details
  • Year established: 2000
Highlights and features
  • We have served the Tri-Cities area with IT solutions since 2000.
  • Our security-first approach protects businesses of all sizes.
  • We provide 24/7 emergency support for service agreement customers.
  • Our team explains technical details in plain language for clarity.
  • We offer rapid response times and personalized on-site assistance.
What people say
Excellent service Quick response Knowledgeable staff Reliable solutions Personalized support
Website
Services
Managed IT Services
Our Managed IT Services provide continuous monitoring and maintenance of business networks, servers, and endpoints. We offer guaranteed response times, real-time support from knowledgeable technicians, and proactive solutions to minimize downtime. Businesses benefit from tailored cybersecurity measures and scalable infrastructure management.
Cloud Services
We implement secure cloud hosting for servers, desktops, and file sharing, integrating communication tools for seamless collaboration. Our solutions enable remote access, data backup, and scalable storage while maintaining compliance and protection against cyber threats through centralized management.
Phone Systems
Our cloud-based VoIP systems deliver high-quality voice communication with cost-saving features like call routing, voicemail-to-email, and mobile integration. We provide ongoing support for system updates, programming changes, and scalability to accommodate business growth.
Cybersecurity
We offer comprehensive security assessments, firewall configuration, and threat protection to safeguard business data. Our proactive monitoring detects vulnerabilities while employee training programs reinforce best practices for maintaining digital safety across all operations.
Wireless Solutions
We design and install enterprise-grade wireless networks for businesses of all sizes, including hotels and campgrounds. Our solutions ensure reliable connectivity across multiple devices with optimized coverage and secure access controls for guest and staff networks.
People
Jason Miller
Owner
Jason Miller founded Unbound Digital in 2000, leading a team of IT specialists focused on business cybersecurity and network solutions. With over two decades of experience, he prioritizes client education and personalized support for Tri-Cities businesses.
Questions
What IT services does Unbound Digital offer?
We provide managed IT services, cloud solutions, cybersecurity, VoIP phone systems, wireless networks, and web development tailored to business needs.
Do you offer emergency IT support?
Yes, we provide 24/7/365 emergency support for service agreement customers with rapid on-site assistance.
What areas do you serve?
We primarily serve the Tri-Cities area, including Johnson City, TN, with clients in Canada and nationwide.
How can I request a free cybersecurity assessment?
Contact us through our website or call 423-467-7777 to schedule a complimentary cybersecurity evaluation for your business.
Are your technicians certified?
Our team includes experienced professionals with expertise in network security, cloud computing, and business IT infrastructure.
Reviews (17)
Amber Feagins
Feb 11, 2026 Report
Working with Unbound has been a breath of fresh air compared to the last company we used for our technical support. I can always get someone on the phone when needed and they are always quick to help.
Adam Morrell
Jan 04, 2026 Report
Josiah was awesome to work with! It's really refreshing in tech to speak with folks who are both personable and competent! Josiah and Unbound, in my experience, consummate pros! Thanks team
Larry Ross
Dec 23, 2025 Report
Landon from Unbound Digital is a Godsend! He has been integral in keeping my PC running at its best. The computer
knowledge he brings is vast, and he just makes it look easy. I cant thank him enough for all of his assistance. Thank you!
William Gregg
Dec 04, 2025 Report
I have called upon Unbound Digital multiple times for various computer, program, server issues. They respond quickly and get things working again fast. They are a GREAT asset to any company or individual.
Susan Street
Nov 30, 2025 Report
The service is always reliable, and the solutions are always clearly explained. I've been pleased with my plan and with how my questions and concerns have been addressed.
ThePopeFirm Sms
Dec 22, 2021 Report
Unbound Digital has been a pleasure to do business with. Jason Miller, Hunter, Cody, Robert, and the entire team are always available to timely assist us with our IT matters. Highly recommend for a professional and smooth experience.
Felicia Hughes
Dec 21, 2021 Report
Best IT company we have ever worked with. We were in a mess with a previous IT company and Unbound Digital came in and got everything fixed and working perfectly within no time. We have had no issues and they call monthly to make sure we have no issues. It is amazing. Highly recommend Jason and his amazing team at Unbound Digital!
Zachary Witt
Dec 20, 2021 Report
Jason and his team are great to work with. After a very bad experience with another IT company, working with Unbound has been much better in terms of communication and support. Glad we are now working with a local company who has great customer service. I would highly recommend them for you business's IT needs.
Ashleigh Hillebrand
Dec 17, 2021 Report
The Team at Unbound Digital are prompt and thoroughly address any technical matters that arise. I am happy to know out of confidence in them that they are part of my Team's progress. Thanks, Unbound!
Brenda Gilliam
Dec 06, 2021 Report
Unbound Digital was such a great company to help me with getting a phone system in place which has allowed me to grow my business. They answer when I call and offers immediate assistance. Great group of professionals at this business.
Laura Kelly
Dec 03, 2021 Report
I have worked with Unbound Digital now for a year with Holston Habitat for Humanity. Their staff is prompt, intelligent, and friendly. I highly recommend Unbound for business IT support!
Dale Stoops
Nov 27, 2021 Report
Jason and his crew are great to work with on your business needs. They are very courteous, professional, and promotion resolve your issues. They are the best!
Brandi Davis
Nov 19, 2021 Report
I have called on Unbound countless times throughout the past two years. Let me tell you, they are not your average "tech" company as I don't recall a single time they have not delivered a remedy or provided me with a "how to" remedy. I enjoyed their tech support so much so, that when I was offered their newest phone system, I didn't hesitate, and neither should you. This company absolutely rocks and is worth every penny you eventually end up spending.
Jay Walker
Jul 10, 2021 Report
We have used Unbound Digital for our business IT support a number of years now. They are experts in the field and stay up to date with the issues are at the forefront of the cyber world. We also utilize UD Calling for our telephone phone system-it is a state of the art platform and we have been very happy with it.
Alexandra Coll
Jul 06, 2021 Report
Nothing but good things to say about Unbound Digital. They are professional, effective, and efficient at servicing our business needs. They're only a phone call away, and you will always get a real, pleasant person to talk to. Most issues I've experienced can be resolved over the phone, but they are willing to travel on site as well. They know their stuff and are willing to take the time to explain IT processes to their clients and client's vendors. A great company to work with!
Liz H.
Oct 02, 2020 Report
What fantastic customer service! Despite being unable to fix my problem, I can't say they didn't try. When I was charged, I felt the fee was a bit excessive and said so in a review. To my great surprise, they returned my check! I realize that any business has to make some money to stay afloat and would have been happy to pay something - just not the amount I was charged initially. I am impressed with their willingness to make things right and I'm very happy with their response!
Miranda G.
Nov 16, 2018 Report
First off, they were unable to fix my computer. Had a cracked touchscreen on my laptop that they couldn't find the screen for. The fact that I would give them 5 stars says something about their service. Always kept me informed on what was going on, seemed to know they're stuff and kept conversation on a level of someone who doesn't know computers like them. Gave me a full refund without any questions. Wish my computer would've gotten fixed but it's just something out of their control. Highly recommend!