Business Details
18 Years
experience
Emergency
services
Your Trusted Computer Repair Partner in Matthews
Computer Fixx has been a trusted provider of computer repair services in Charlotte, NC, and the Matthews area since January 2008. With over 16 years of experience, our certified technicians prioritize client satisfaction by delivering fast, reliable, and cost-effective solutions. We specialize in in-shop, on-site, and remote computer repair, addressing issues ranging from malware removal to hardware failures. Our commitment to personalized service ensures that each client receives tailored solutions for their unique needs. We pride ourselves on competitive pricing, often undercutting big-box store rates while maintaining superior quality and efficiency. Our team's expertise extends to repairing all brands of laptops, desktops, and Apple computers, as well as custom-built systems. We emphasize transparency, never recommending unnecessary repairs and offering honest advice to resolve technical challenges. Our rapid turnaround times, typically 24-48 hours, minimize downtime for both residential and business clients. As a locally owned and operated business, we value long-term relationships built on trust, affordability, and exceptional customer service. Our success is driven by repeat business and referrals from satisfied clients who appreciate our dedication to resolving computer issues effectively.
Services
Computer Repair
Virus Removal
Custom Builds
Data Retrieval
Remote Support
Served areas
- Wilmington NC, Wrightsville Beach NC, Hampstead NC, Carolina Beach NC, Ogden NC,
Details
- Year established: 2008
Highlights and features
- We have over 16 years of experience in computer repair and service.
- Our team consists of certified experts with extensive industry knowledge.
- We offer competitive rates that are significantly lower than big-box stores.
- We provide 24/7 rush computer repair and after-hours remote service.
- We guarantee customer satisfaction with all our repair services.
Associations and certifications
- Microsoft Certified Systems Engineer
- Microsoft Certified Technology Specialist
- Microsoft Certified IT Professional
- Comptia A+ Certified
- Comptia Network+ Certified
What people say
Fast response time
Competitive pricing
Honest recommendations
Personalized service
Technical expertise
Services
In-Shop Computer Repair
Our in-shop repair service addresses hardware and software issues with laptops, desktops, and Apple computers. Technicians perform comprehensive diagnostics to identify and resolve problems efficiently. Services include component replacement, operating system troubleshooting, and performance optimization. The process typically takes 24-48 hours, with a $125 flat rate for virus removal and tune-ups. All repairs come with a satisfaction guarantee.
On-Site Computer Repair
Technicians visit your home or business for hands-on computer repair. This service covers hardware troubleshooting, software installation, and network setup. Hourly rate is $125 with a one-hour minimum, typically completed within 1-3 hours. Ideal for clients who prefer immediate, localized support without transporting equipment. Available during regular business hours with same-day appointments.
Remote Computer Support
Remote assistance resolves software issues, malware removal, and system optimization via secure online connection. Priced at $80/hour with a one-hour minimum, this service operates Monday-Friday 8:30 AM-4:30 PM. Effective for virus removal, software installation, and performance tuning. Requires high-speed internet access and remote access permissions from the user.
Data Retrieval
Specialized data recovery from failed hard drives, SSDs, and external storage devices. Technicians use advanced tools to retrieve data from physically damaged drives. No charge if recovery fails. Services include platter repair, sector reconstruction, and file extraction from corrupted drives. Common causes addressed include power surges, mechanical failure, and malware attacks.
Custom Computer Builds
Custom-built desktop computers using premium components from Newegg.com. Builds include motherboard, processor, RAM, and storage selection tailored to client needs. $250 labor fee plus parts cost, with 7-10 day turnaround. Systems come with one-year component warranties. Ideal for gaming, business, or high-performance computing requirements without proprietary limitations.
Questions
What computer repair services do you offer?
We provide in-shop, on-site, and remote repair services for laptops, desktops, and Apple computers. Specialties include virus removal, hardware replacement, software troubleshooting, and custom builds.
Do you offer emergency computer repair?
Yes, we provide rush repair services and after-hours remote support for urgent technical issues requiring immediate attention.
What areas do you service?
We serve Charlotte, NC, Matthews, and Mecklenburg County for on-site repairs, with remote support available nationwide.
How much do your services cost?
Onsite repairs start at $125/hour, remote support at $80/hour, and virus removal from $125. Custom builds start at $250 plus parts.
Do you guarantee your repairs?
Yes, all services come with a satisfaction guarantee. We won't charge for data recovery if unsuccessful.
Can you build custom computers?
We create custom desktops using premium components with 7-10 day turnaround and one-year warranties on parts.
Videos
Reviews (18)
Geoff S.
Jun 17, 2022
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I can't overstate how helpful these folks are. I have to avoid most places of business due to health concerns, but they do a great job of setting up drop-off with minimal contact. My computer's been a nightmare due to a long laundry list of issues in the three years since I purchased it from a build-your-own-PC website, and I'd just about given up and decided to get a new one. Computer Fixx however worked quickly and efficiently to fix every issue, even ones I didn't know I had or had no hope of fixing, all for a very competitive and affordable price.
Some fixes they didn't or barely even charge me for. I was really nervous about trying to get the computer fixed, but it's as good as new--well, better than good as new, really--and I couldn't be happier. Very happy I trusted my computer with them and I think you will be too.
Some fixes they didn't or barely even charge me for. I was really nervous about trying to get the computer fixed, but it's as good as new--well, better than good as new, really--and I couldn't be happier. Very happy I trusted my computer with them and I think you will be too.
Joan Manor
Feb 16, 2022
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Great work perfectly performed. I had 2 significant repairs made & my laptop performs & appears new. Saved ~4 times what I would have paid to replace it. Very fast turnaround even during a bad weather week.
T. M.
Nov 24, 2021
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Bricked my computer with a docker install/windows update. OS was corrupted, couldn't repair installation or boot in safe mode. 100gb of music and recent projects i couldnt recover. Dropped my computer off and got it back a few days later 100% functional with all of my data/app libraries intact. Reinstalled Serato DJ, VS Code etc and was up and running in no time. Couldn't be more pleased. Super knowledgeable - if you have a tricky situation that needs to be fixed quick and in a hurry dont hesitate to bring your machine here.
David Rice
Oct 15, 2021
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Glen and the office staff were friendly and helpful. My repairs were done professionally and efficiently! Thanks Computer Fixx!
Clifton Young
Dec 03, 2020
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Computer Fixx is, by far, the best business for computer repairs and or data retrieval. I have been utilizing their services since 2009. Recently, my cousin suffered a computer crash, and there was some very important data she needed retrieved. I agree with another reviewer-- Glenn needs a superman cape! He is beyond awesome when it comes to a computer issue! I live about 50 miles out from Wilmington and there are other computer shops nearby, but none of them compare to Computer Fixx. I will gladly get in my car and drive to Computer Fixx when a computer problem arises. Glenn and his wife are attentive and very nice. Job well done Computer Fixx! A+++++++++++ Thank You!
Lee
Jan 20, 2020
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I came here to get my laptop fixed, and was pleasantly surprised by how nice and efficient the people here are. Glenn had my laptop fixed amazingly fast, and called me letting me know what he found. The price was affordable (as I'm currently a college student and can't afford to drop a lot of money on a computer) and the service was excellent! I will definitely come here again if I ever have computer problems!
Jeff H.
Jul 03, 2019
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A friend recommended them to me. They did a good job of retrieving data for me from a crashed hard drive. They were also friendly and the price they charged was more than fair. I like!
Sharon Helton
May 29, 2019
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Glenn, owner of Computer Fixx, is absolutely wonderful! My hard drive crashed and another company kept my computer for 3 weeks unable to recover any of my information. I am a photographer with an extensive Lightroom catalog on my system along with my entire personal existence. Within 24 hours Glenn had retrieved almost everything. I am so thankful that my coworkers recommended him! He was so helpful and accommodating.thank you again Glenn!
Allison Rankin
May 23, 2019
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Computer Fixx is a locally owned business that offers superb quality, knowledge and customer service in the repair and trouble-shooting of computers. I have taken several computers to Glenn and Susan for repair or updating and they have been meticulous in their review. Their fees are reasonable and the turnaround is quick. I am most impressed with how friendly they are and their strong commitment to their customers and to their community. I urge anyone needing help with their personal or work computers, of any type, to contact Computer Fixx first. They are the best!
Elizabeth Dettle Bsn
Apr 25, 2019
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Computer Fixx is The Best place to go to get your computer fixed. For years I have gone to repair shop one after the other. The way I was treated it always made me feel stupid and many places acted like my presence was bothering them. Then I found Mr. Glenn and Susan. My hope was restored. Finally I found the very best place to get your computer fixed. There is no such thing as a stupid question. Mr. Glenn goes out of his way to make sure you are happy before you leave.
He goes well beyond to teach me and answer all my questions. I have never felt rushed. Also, They are very fast in the turn around of repairs and he has always called me to let me know it was ready when he knew I needed it fast. I tell everybody not to miss out on great computer repairs and friendly, knowledgeable service. Tell him Elizabeth sent you!
He goes well beyond to teach me and answer all my questions. I have never felt rushed. Also, They are very fast in the turn around of repairs and he has always called me to let me know it was ready when he knew I needed it fast. I tell everybody not to miss out on great computer repairs and friendly, knowledgeable service. Tell him Elizabeth sent you!
Hmk
Feb 22, 2019
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We've been customers of Computer Fixx for a number of years now. They're always professional and friendly. Glenn is always very generous with his knowledge and we can always rely on him for an honest assessment of whatever computer issue we bring his way.
Angie F.
Oct 17, 2018
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They fixed my lap top quickly and also give me some tips on how to keep it working effectively. I highly recommend you try them for any of your computer needs!
Donna Phillips
Nov 09, 2015
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Computer Fixx is an excellent place to have your electronic devices repaired. I have taken two different computers there that had been infected with viruses and Glenn had them cleaned and repaired quickly and the costs were very reasonable. He was also able to help me clean up issues I had created by not knowing what I was doing. I have recommended CF to other friends and they were as happy with the results as I am. You can use Glenn and Computer Fixx with complete confidence.
J. S. M.
Jul 03, 2015
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Computer Fixx went above and beyond to help me get my network set up. He was prompt and did a great job. I also called him a couple of times afterward and he answered some questions about another computer problem I'd been having. A good experience. I recommend!
Garrick Jermaine Purdie
They were friendly, professional, and reasonably priced. I would recommend them HIGHLY to anyone with a computer issue.
Reuben Ritchie
Without question, the BEST computer repair in town. I've been using Computer Fixx for several years and would not consider going anywhere else. Excellent service, quick turn around, and prices are good and fair. I highly recommend Glenn at Computer Fixx for any of your computer problems...you won't be disappointed.
Cheryl McGowan
I have been a Computer Fixx customer for years and I recommend them without hesitation. I refer family and friends on a regular basis and they have always been 100% satisfied. They are good people offering excellent service and very reasonable pricing. I don't trust anyone else with my personal or business computers. Glen is a true professional in every aspect.
Cindy Laverdiere
Last week, our business laptop decided to take a plunge and I called around a few places for repair. I had seen Computer Fixx on another colleague's FB page and decided to give them a call. They were actually the only place that answered when I called. Susan was so helpful and said I could bring in my laptop immediately. After only a few hours, Glenn called me back and explained in detail the problem it was having and the solution it needed.
He even quoted me an overall price for everything. He had it back up and running with a new hard drive in no time and I paid exactly what he quoted, no hidden labor charges or anything! I even had follow up questions/needs and they always promptly assisted me over the phone and in person. Being conveniently located off of College Road, there's no reason to consider anyone else! Thank you, Computer Fixx, for getting my business back up and running quickly! A+ service!
He even quoted me an overall price for everything. He had it back up and running with a new hard drive in no time and I paid exactly what he quoted, no hidden labor charges or anything! I even had follow up questions/needs and they always promptly assisted me over the phone and in person. Being conveniently located off of College Road, there's no reason to consider anyone else! Thank you, Computer Fixx, for getting my business back up and running quickly! A+ service!