Business Details
11 Years
experience
Emergency
services
Trusted IT Services in Gainesville, FL
Epic IT Solutions was founded in 2015 by Joe Brady, a seasoned IT professional with over two decades of industry experience. Recognizing the need for accessible, high-quality IT support in North Central Florida, we established our company to deliver tailored technology solutions for both businesses and residential clients. Our team specializes in managed IT services, co-managed IT support, residential technology solutions, and hardware repairs. We prioritize proactive maintenance to minimize downtime while ensuring our clients' systems remain secure and up-to-date. With a commitment to personalized service, we approach each client relationship as a partnership, working collaboratively to optimize technology infrastructure. Our technicians combine technical expertise with practical guidance, helping organizations navigate complex technology decisions while maintaining compliance with industry standards. We operate with transparency, offering flexible service plans that align with varying business needs and budgets. Our dedication to customer satisfaction has earned us recognition as a trusted IT provider in the Gainesville community, serving clients with both on-site and remote support capabilities.
Services
Business IT Consulting
Co-Managed IT Services
Residential Tech Support
PC Repair
Backup Solutions
New Equipment Sales
Remote Assistance
Network Management
Virus Removal
Data Backup
Served areas
- North central Florida
Details
- Year established: 2015
Highlights and features
- We have over 20 years of IT experience addressing business technology challenges.
- Our team handles both on-site and remote support for maximum flexibility.
- We offer customized IT solutions tailored to specific business requirements.
- Emergency services ensure critical issues receive immediate attention.
- Free consultations help clients understand their technology options and costs.
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments
What people say
Answers my emails quickly
Problem fixed in no time
Polite and courteous service
Highest level customer service
Knowledgeable technicians
Services
Business IT Consulting
Our business IT consulting services help organizations assess their technology infrastructure and implement strategic improvements. We analyze existing systems to identify cost-saving opportunities while ensuring data security and compliance. Our consultants work closely with clients to develop customized technology roadmaps that align with business goals. This service helps companies maximize their technology investments through expert guidance and implementation planning.
Co-Managed IT Services
Co-managed IT solutions combine our expertise with your existing IT team to enhance infrastructure management. We provide specialized support for cybersecurity, network monitoring, and system maintenance while preserving your organization's decision-making authority. This approach offers flexible scalability and cost-effectiveness for businesses needing additional technical resources without full outsourcing. Our partnership model maintains your control of IT operations.
Residential Tech Support
Our residential technology support helps homeowners maintain secure, efficient computer systems. Services include network setup, device repair, malware removal, and smart home automation solutions. We provide both remote assistance and on-site visits for comprehensive home technology management. This service addresses common tech issues while helping users protect personal data and maintain reliable connectivity.
Backup Solutions
Our backup solutions protect critical business data through automated cloud storage and local backup options. We implement secure, HIPAA-compliant systems with disaster recovery capabilities to prevent data loss from hardware failure or cyberattacks. With redundant storage in SSAE 16 certified data centers, our service ensures business continuity through regular backups and rapid recovery options for complete data protection.
PC Repair
Our PC repair services address hardware failures, software issues, and performance problems across major computer brands. We perform diagnostics to identify root causes and implement lasting solutions that extend device lifespan. From virus removal to component upgrades, our technicians restore functionality while safeguarding data integrity. We maintain inventory of common replacement parts for quick turnaround times on repairs.
People
Joseph Brady
Founder
Joseph Brady brings over 20 years of IT industry experience to Epic IT Solutions, having established the company in 2015 to address the technology needs of North Central Florida businesses.
Questions
What services are available for home users?
We offer residential tech support including home network setup, PC repair, virus removal, smart home automation, and data transfer services.
What types of business IT services do you provide?
Our business services include network management, server installation, cybersecurity solutions, staff training, and co-managed IT support options.
Do you offer emergency IT support after hours?
While our regular hours are 8:30 AM - 5 PM Monday-Friday, we remain accessible for emergencies and scheduled appointments outside normal business hours.
What computer brands do you repair?
We service most major brands including HP, Dell, Lenovo, Acer, Toshiba, and Sony laptops and desktop computers.
How do you handle data backup solutions?
We provide automated cloud backup with 256-bit encryption, local backup options, and enterprise-grade data recovery services for businesses.
Do you sell new computer equipment?
Yes, we offer new PCs, laptops, servers, and networking equipment with extended warranties and customized configuration options.
Reviews (10)
James Ivanov
Apr 19, 2022
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Amazing and friendly service!. I had a laptop with a swollen battery, other places wouldn't even touch it or would charge 100+ and take a week to fix it. These guys safely and professionally removed the battery in under an hour for very little cost. Highly recommend if you want cheap and professional service while supporting a local company.
Jeanne Danner
Sep 14, 2021
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Awesome company! They were very professional, fast, and honest. They even took the time to show me the diagnostics software they used on my machine. Will definitely be using them for my personal computer again!
Sarah Catalanotto
Aug 07, 2021
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Joe and his team at Epic-IT Solutions is great. We are a small company who has used Joe for years. His team is responsive, attentive, professional, and easy to work with. Joe and his team goes above and beyond in responding to issues. This past year, they helped make our transition from working in the office to home easy. They always are willing to assist with any IT needs, even on the weekends. I highly recommend Epic-IT solutions.
Robert Wallace
May 28, 2021
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I would like to thank Epic Solutions for their excellent care and attention to my it needs. Cody who recently took care of my computer issues is knowledgeable and great customer relations. He is very fast and finding and resolving it issues. Also reasonable rates. Thank-you p.s. you too Joe
Rhonda C.
Sep 25, 2020
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I needed assistance immediately (same day), due to computer issues. I called and the tech said he would leave and come right then and there. Within 30 minutes he was at my home. He was knowledgeable, and worked quickly. He stayed to ensure what needed to be done was going to occur, but was conscientious to not stay unnecessarily to be cost conscientious. More than 100 % satisfied! The fact that he was friendly and courteous was the icing on the cake!
Ana V.
Jun 20, 2020
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I'm so impressed with how honest, genuine and kind these people were. I believe I am somewhat of a tough critic because I hold myself to such high standards. I also rarely post reviews. The experience has to be outstanding - good or bad. This was EXCELLENT! You can really trust this group of people. Finally, to the Epic team - THANK YOU for being so great! I was blown away with this beyond 5 star service.
Charlene Webster Cherry
Aug 13, 2015
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My iPad and iPhone stopped sending and receiving my emails for work. I tried the usual methods to try and fix the problem. After uninstalling and setting it up again, it still wouldn't work. Joe found a problem with the server and after fixing that, he was able to restore my emailing ability to my phone and iPad. I appreciate his patience and instructions on how to fix the issue should it ever happen again!
Law Office of Turner, O'Connor, Kozlowski
Joe has always been incredibly responsive to all our questions, even outside of normal business hours. It is not unusual for me to send an e-mail to him on a weekend afternoon and have an answer within ten minutes. He can talk tech with the best of them, yet is able to patiently explain concepts in an easy-to-understand manner for those who are not computer-savvy. When Joe left another company to start Epic IT, it was an easy decision to follow him. You won't be disappointed.
Chrissy Sedgley, Director of Shelter Operations
Joe has been an amazing asset to Alachua County Humane Society! He's such a pleasure to work with, always knows how to fix our problems and is extremely timely. He really goes above and beyond when we have issues, even when our mischievous kittens are sometimes the cause of our IT problems! We wouldn't call anyone else! Thank you Joe and Epic IT Solutions!
Mike Messer
I've been in the IT field for 10 years. There's probably not a better tech than Joe anywhere around here.