Business Details
20 Years
experience
Emergency
services
Your Trusted IT Partner in Danbury, CT
Founded in 2006, The PC Guys, LLC is a full-service IT solutions provider based in Danbury, Connecticut. Our team of certified professionals delivers managed IT services, on-site computer repair, network security, and custom PC builds to businesses and residential clients across Connecticut and New York. With over 15 years of industry experience, we prioritize fast response times, clear communication, and proactive support to ensure technology operates seamlessly for our clients. Our 24/7 network monitoring prevents issues before they disrupt operations, while our 100% satisfaction guarantee ensures clients receive uncompromising service quality. We specialize in translating technical complexities into plain English, empowering clients to focus on their core business objectives without IT-related distractions. Our commitment to ethical practices, transparent pricing, and long-term client relationships has established us as a trusted technology partner in the region.
Services
Managed IT Services
On-site Computer Repair
Network Security
Data Backup & Recovery
Custom PC Builds
Details
- Year established: 2006
Highlights and features
- We respond to service requests within 5 minutes or less.
- Our 100% satisfaction guarantee covers all services performed.
- Technicians explain solutions in plain English without technical jargon.
- 24/7 network monitoring prevents security breaches and system failures.
- Over 15 years of combined experience in enterprise IT management.
What people say
Fast response times
Reliable service
Clear communication
Proactive solutions
Dependable IT support
Services
Managed IT Services
Our proactive IT management includes 24/7 network monitoring, automated backups, and cybersecurity protection for uninterrupted business operations. We handle system updates, threat detection, and performance optimization to prevent downtime. Clients benefit from predictable costs and dedicated support tailored to their specific technology infrastructure needs.
On-site Computer Repair
We provide prompt on-site diagnostics and repairs for business computer systems, servers, and peripherals. Our technicians perform hardware replacements, software troubleshooting, and performance upgrades at client locations. Emergency repair options minimize operational disruptions while maintaining data integrity during critical system failures.
Network Security
Our comprehensive security solutions include firewall management, endpoint protection, and email filtering against ransomware and cyber threats. We conduct vulnerability assessments and implement customized security protocols to meet compliance requirements. Continuous monitoring detects and neutralizes threats before they compromise business data or operations.
Data Backup & Recovery
We implement automated backup systems with offsite storage to safeguard critical business information. Our recovery solutions restore lost data from hardware failures, accidental deletions, or cyberattacks. Clients receive regular backup verification and rapid restoration services to maintain business continuity during unexpected data loss events.
Custom PC Builds
We construct tailored desktop computers for gaming and business applications with component selection optimized for performance requirements. Each build includes OS installation, driver configuration, and stability testing. Clients receive fully operational systems with hardware warranties and technical support for long-term reliability.
People
Steve Hossan
Owner/Tech
With over 20 years in IT, Steve founded The PC Guys, LLC to provide honest, reliable technology solutions. He oversees network security and managed services while maintaining hands-on technical involvement. His leadership emphasizes ethical business practices and proactive client communication.
Jen
Operations
Jen manages day-to-day operations, ensuring smooth service delivery and client coordination. She streamlines business processes while maintaining quality control across all technical services. Her organizational expertise supports the company's commitment to timely, efficient IT solutions.
Ardian
Technician
As a certified technician, Ardian specializes in hardware repairs, network configurations, and cybersecurity implementations. He provides both in-shop and on-site technical support while maintaining detailed client documentation. His technical proficiency ensures reliable system performance for business clients.
Rich
Technician
Rich delivers comprehensive IT support with expertise in software troubleshooting and data recovery. He assists with network security upgrades and system optimizations while maintaining clear client communication. His technical skills support the company's rapid response service commitments.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, network security, data backup, on-site repairs, and cybersecurity solutions tailored to small business needs.
Do you offer emergency IT support?
Yes, we provide priority emergency services with a 5-minute response guarantee for critical technology issues.
What areas do you service?
We serve Danbury, Connecticut and surrounding areas including New York businesses within a 50-mile radius.
What warranties do you provide?
All repairs include a 30-day warranty, with manufacturer warranties applying to replacement parts.
How do you handle network security threats?
We implement 24/7 monitoring, firewall protection, and proactive threat detection to prevent and respond to security incidents.
Videos
Reviews (24)
Gin Burke
Jun 18, 2022
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I dropped off my laptop for repair but the diagnostic and estimated charges were never made clear to me. When I was told the cost was going to be nearly $200 I declined having the repair done, which included a part. So now I had to pay $50 plus tax for the diagnostic charge. If this had been spelled out clearly in the beginning I would have said no thanks and saved the $50 charge.
Ct Plumbing
Feb 14, 2022
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Perfect, fair service all the time. They definitely always fix my problems and make honest recommendations.
Art Crane
Feb 05, 2022
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Once again, PC Guys delivered on competent solutions, promptly delivered at reasonable rates. Don't go anywhere else.
Bryan Hermansdorfer
Nov 12, 2021
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My second experience with the PC Guys and not disappointed. Really professional and friendly. I recommend them to you.
Trenyan Confortini
Nov 11, 2021
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Very courteous, professional, friendly. Anytime I have a problem with my laptop, I will bring it here. Just a wonderful group of individuals.
Joe Legion Mama
May 10, 2021
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Excellent work . Had a new solid state hard drive installed and now it is better than new. Fantastic low price. Used my military discount. (Thank me for my service), fast friendly efficient, ect ect. I highly recommend. Two sets of stairs to climb. Eat at Bagelman and John's Pizza by it.
Jaci C.
Mar 09, 2021
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5+ Stars for them! I lost access to my files, and they backed up all my data, restored my profile, and then moved the backup data to my own backup drive. For very little. I was desperate to retrieve my data and was at their mercy. They were wonderful.
Jay Atwood
Oct 19, 2019
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Everybody there was extremely friendly. The service was fast and the price was fair! They updated my laptop and sped it up significantly and didnt try to sell me on anything I didnt need. Theyre honest and trustworthy and I would definitely recommend them to a friend!
Rick Stirlen
Jul 22, 2019
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Bobby and his team did a great job in getting all of our computers up and running. He spent the time necessary to listen to our concerns and fixed all of our problems. We are up and running 100% thanks to The PC Guys.
Terry P.
Apr 05, 2019
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Went to them for the first time and were so very happy with their work. Definately will go back if I have any problems. I highly recommend The PC guys for all your computer repairs.
Paige Brewer
Dec 11, 2018
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I was a wreck because I am self-employed and my laptop is my life. They were fairly priced, honest, and effective at fixing my laptop. I highly recommend them and anticipate using them in the future for sure.
Tonya Clark
Dec 06, 2018
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I have used them a couple of times now, always fast and friendly service, never feel that they are trying to sell me something, very honest. I highly recommend.
Gloria Boyd
Nov 30, 2018
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Steve is the best! I've known him for the past year and he's helped me out more than once. He replaced the screen on my laptop and did a fast and fabulous job. It's like having a new computer! I definitely recommend The PC Guys!
Jen Yates McPartlin
Dec 23, 2016
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We have used PC Guys a fee times and have been so happy with their service and assistance every time! Thank you again and again!
Heather Greene
Oct 05, 2014
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Upfront and honest about everything. I have been ripped off by other places, but not here. I am a customer for life!
A. C.
Apr 17, 2014
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The PC Guys are tops My laptop was busted, and they saved me over $400 from buying a new one, by fixing it to like - new condition. Let me put it this way: friendly owners who care about their work, competitive prices, fast turnaround, and independently owned. A LOT more enjoyable than dealing with "the Geeks" at the big box store.
Richard Nuccitelli
I had a problem with a cracked screen (digitizer) on my Surface Pro3 that they couldn't handle because they couldn't trust the replacement part. however, their honesty and professionalism was superior. They will get all my future repair business and recommendations. Thanks Steve.
Andrew C.
Friendly, knowledgable staff. Saved me a ton of money by fixing my busted laptop. Much better alternative to a certain "Squad" at the local big box store. Would recommend to all my local friends.
Brent Williams
I have used these guys for a year to handle hardware upgrades and complex configuration issues on my desktop machine, which is a very unusual multi-monitor setup. I work from home and this machine has to be available without fail. While I'm an IT professional, sometimes the minutiae of keeping exotic hardware running is beyond my abilities, but nothing has fazed them. They've done everything I asked of them at fair rates and everything has been ready when they said they would be. They even made a house call for a particularly complex issue and arrived on time and fixed multiple problems within an hour.
John Hoey
The PC Guys did work for my family. My parents aren't very computer savvy and they were having some issues with their computer that they simply couldn't figure out. They reached out to the PC Guys and Kyle went over to take a look. After realizing it wasn't a major repair he charged them an incredibly fair price. It's hard to find trustworthy people to do work these days, most are out to take you to the bank, but these guys have built their business on trust and that is huge.
These guys are like finding an honest car mechanic, except for your computer. I highly recommend them. Now that they have a store, you can literally drop your PC off and go about your business without having to wait around. Thumbs up.
These guys are like finding an honest car mechanic, except for your computer. I highly recommend them. Now that they have a store, you can literally drop your PC off and go about your business without having to wait around. Thumbs up.
Judah Alper
I usually like doing things for myself, but when I recently purchased a LenovoT430 laptop, I was dealing with a new computer and a new operating system, so I decided to go to the professionals to set
it up properly. The PC guys did an incredible job. :Replaced my obsolete programs, transferred all data from my other latop, put in a super fast hard drive, and tuned up the laptop so it runs like an Aston Martin. They were so accommodating, answering all my amateur questions politely and with great thoroughness. I'm so happy I discovered these guys. You have a computer? You should discover them too.
it up properly. The PC guys did an incredible job. :Replaced my obsolete programs, transferred all data from my other latop, put in a super fast hard drive, and tuned up the laptop so it runs like an Aston Martin. They were so accommodating, answering all my amateur questions politely and with great thoroughness. I'm so happy I discovered these guys. You have a computer? You should discover them too.
Joanne Carminucci
I was in QUITE a large jam this week, since one of my computer's RAM slots wasn't working and I was running on half, with deadlines rapidly approaching! I brought my computer to The PC Guys and everyone was SO nice and helpful, and thankfully they were able to solve the problem. Can't possibly recommend them enough!
Brice Pierce
I would Recommend this place to anyone who really wants a honest business practice with good morals and won't ever over charge you for your computer repairs I personally make a trip all the way From Startford to get there services couldn't truly say anything less than a stellar business establishment!!!
Sarah Cage
Had a great experience! After having two separate computer repair places look at my laptop and not fix the problem, I decided to try the PC Guys as a last attempt. The day after i dropped off my laptop they called to tell me the keyboard needed replacing, and also suggested upgrading the hard drive-- with no extra labor fee as well! Steve was extremely knowledgeable and also patient in thoroughly explaining my options to me, and why the laptop was worth repairing.
I got my laptop back about a week later and am so happy he encouraged me to upgrade the hard drive. My computer runs even better than when I first got it! Reasonable pricing and the staff is all very friendly-- I highly recommend.
I got my laptop back about a week later and am so happy he encouraged me to upgrade the hard drive. My computer runs even better than when I first got it! Reasonable pricing and the staff is all very friendly-- I highly recommend.