Business Details
Your Trusted IT Partner in Cheektowaga, NY
Founded over four decades ago, our company has built a reputation as a trusted provider of comprehensive IT solutions. We specialize in delivering high-quality computer repair services, system maintenance, and technology support for both residential and commercial clients. Our team of certified technicians leverages extensive industry experience to address diverse technology challenges, from hardware diagnostics to network infrastructure optimization. As an authorized Bitdefender service provider, we offer advanced cybersecurity solutions to protect digital assets against emerging threats. Our commitment to technical excellence is demonstrated through custom computer builds, data recovery services, and proactive system maintenance programs.We maintain partnerships with leading technology manufacturers to ensure access to genuine components and cutting-edge equipment. Client satisfaction remains our priority, supported by flexible service options including on-site visits and remote technical assistance. Our facility in Cheektowaga provides both in-store and online purchasing options for new computing devices and accessories. Continuous investment in staff training ensures our team stays current with evolving technology standards. This enduring dedication to service quality has made us a preferred IT partner for clients across Western New York.
Services
Computer Repair
Computer Sales
Remote Support
Data Recovery
Network Setup
Cybersecurity Solutions
Hardware Upgrades
Server Installation
Printer Repair
Custom Builds
Highlights and features
- We offer 40+ years of combined IT experience serving Western New York
- We provide both on-site and remote technical support options
- Our technicians are Bitdefender-certified cybersecurity specialists
- We build custom computers with locally-sourced quality components
- We offer 24/7 network monitoring services for business clients
Associations and certifications
- Bitdefender Authorized Service Provider
Services
Computer Repair
Our certified technicians diagnose and repair hardware and software issues for desktops and laptops. We perform virus removal, component replacement, and system optimization services. Customers receive thorough diagnostics and repair estimates before any work begins.
Cybersecurity Solutions
We implement Bitdefender Total Security solutions for comprehensive endpoint protection. Services include ransomware defense, secure browsing tools, and network threat monitoring. Our team provides local installation and ongoing support for business clients.
Custom Computer Builds
We design and construct custom PCs using quality components matched to client requirements. Builds include gaming systems, workstations, and business computers. All systems receive thorough testing and come with full technical support.
Data Recovery
Our specialists recover lost data from failed storage devices using advanced techniques. We handle hard drive failures, accidental deletions, and system crashes. Recovery services include diagnostic evaluation and success probability assessment.
Network Setup
We design and implement wired and wireless networks for homes and businesses. Services include router configuration, access point placement, and network security optimization. Post-installation support ensures reliable connectivity across all devices.
Questions
What types of computer repair services do you offer?
We repair desktops, laptops, and servers with services including virus removal, hardware replacement, OS upgrades, and data recovery. Both in-store and on-site repair options are available.
Do you provide IT support for businesses?
Yes, we offer comprehensive business IT services including network monitoring, server maintenance, cybersecurity solutions, and 24/7 technical support plans tailored to commercial needs.
Are you an authorized Bitdefender service provider?
Yes, we are an authorized Bitdefender service provider offering their complete security suite with local installation, configuration, and ongoing support for residential and business clients.
Can you build custom computers?
Our technicians design and assemble custom PCs optimized for gaming, content creation, or business use. All builds use quality components with full post-assembly testing and technical support.
What are your business hours?
Our store is open Monday-Friday 9:30 AM - 5:00 PM. Emergency repair services are available by appointment outside regular hours. Remote support is accessible 24/7 for critical issues.
Reviews (7)
Nicole Sidebottom
Apr 28, 2021
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Tony was wonderful. He immediately answered my phone call and 20 minutes later I was walking into have my desk top looked at. As a person with "needs improvement " technology IQ.his help was tremendously appreciated. He was friendly, honest and fast. Thank you for your services!
Sam Johnson
Dec 08, 2020
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I have had my computers built here for the past 4 years now. I run an insurance agency and all my desktops are from Ray. Ray is an old school businessman with new school knowledge and I like that. He is reasonable and will not over charge you. He has been in business for over 30yrs so he obviously is doing something right haha. Don't be wary, Ray is a normal human being like you and I. Ogroda Polska if your reading this I can guarantee the owner recommended you sue him because you have no case.
Just saying. I will keep going to Ray because he is honest, reasonable, and dependable. Its quite simple for me. I do not need to sign anything and get any nonsense papers up front because I trust Ray. BE WARY! HAHA right Ogroda Polska or should I say John T.
Just saying. I will keep going to Ray because he is honest, reasonable, and dependable. Its quite simple for me. I do not need to sign anything and get any nonsense papers up front because I trust Ray. BE WARY! HAHA right Ogroda Polska or should I say John T.
Hunty The Horror Guy
Apr 08, 2019
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After my computer was broken I thought I was a goner but luckily with the help of DualEx I got to buy a refurbished computer at a great price. Ray was really helpful and informative about what my options were and I couldn't be happier. Always glad to support local businesses instead of the big stores.
Lisa C. Perry
Jan 12, 2018
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Owners are very knowledgeable, and can fix almost any computer problem. They also build and sell computers that are fully loaded with software and plenty of storage space. I buy all my computer s here.
Nick Polumbo
Dec 10, 2016
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I called up and I spoke with a technician about my cracked iPhone 6 plus screen, he said they had the screen in Stock and to bring it in. I was there approximately 25 min., my screen was repaired like new and i'm very happy. Zac is a very nice young man, thank you
Ogroda Polska
May 08, 2015
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BE WARY! You will hand over your property and will not sign any type of paperwork whatsoever. No labor fee, diagnosis fee, flat service fee, taxes, or any charges are explained or given. They will charge what they feel like and will NOT give you your property without paying their random charge in FULL. The owner ACTUALLY recommended I sue him! He had the audacity to comment, What do you think this is?
A welfare office?! Honestly, the worst experience I've had in years. Their outdated website cleverly does not include any prices or said fees. The best part of being a customer at Dualex Office Products / Dualex Technology Services is walking out that door and never coming back. Do yourself a HUGE favor and go somewhere else.
A welfare office?! Honestly, the worst experience I've had in years. Their outdated website cleverly does not include any prices or said fees. The best part of being a customer at Dualex Office Products / Dualex Technology Services is walking out that door and never coming back. Do yourself a HUGE favor and go somewhere else.
Signguy
May 05, 2015
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I had envisioned a fairly costly repair to a laptop computer. Jeff came up with an alternative solution - total cost - drum roll - $8. Dualex is a great find for my business.
