Business Details
45 Years
experience
Emergency
services
Expert Computer Repair & Data Recovery Services
Established in 1981, Computer Accessory Store has built a reputation as a trusted provider of computer repair and data recovery services in Washington, DC. Located just steps from the White House, our team of seasoned technicians specializes in fast, reliable repairs for all laptop and desktop brands, including Apple, Dell, HP, and more. We offer same-day or next-day service for most repairs, ensuring minimal disruption to our clients' workflows. Our data recovery services are performed locally in our secure downtown facility, eliminating the risks associated with shipping drives long distances.With a 90-day warranty on all work, we prioritize transparency, security, and client satisfaction. Our commitment to excellence has earned us the trust of thousands of local businesses and tens of thousands of individual clients. We maintain open communication throughout every repair process, providing regular updates and post-service follow-ups. As a locally owned business, we understand the unique needs of the Washington, DC community and strive to deliver solutions that combine technical expertise with personalized service.
Services
Computer Repair
Data Recovery
Secure Recycling
Spyware Removal
System Upgrades
Details
- Year established: 1981
Highlights and features
- We offer same-day computer repairs for urgent needs
- Our data recovery services keep drives secure onsite
- 90-day warranty covers all repair work
- Technicians with decades of combined experience
- Serving Washington, DC businesses since 1981
Services
Data Recovery
Our local data recovery service retrieves lost information from all storage devices while maintaining strict security protocols. Clients avoid shipping risks as drives remain onsite throughout the process. With competitive pricing starting at $300, we handle urgent recovery needs for both businesses and individuals in Washington, DC.
Computer Repair
We provide comprehensive repairs for laptops and desktops from all major brands, including Apple, Dell, and HP. Our technicians perform component-level fixes and motherboard repairs with flat-rate pricing. Most repairs complete within 24-48 hours, backed by a 90-day warranty for all work performed.
Secure Recycling
Our secure green recycling program handles corporate IT equipment disposal with data destruction guarantees. We responsibly recycle servers, workstations, and storage devices while maintaining compliance with environmental regulations. Businesses receive documentation confirming proper disposal of electronic assets.
Spyware Removal
Professional malware and spyware removal services restore system performance while protecting sensitive data. Our technicians use advanced tools to eliminate persistent threats and prevent future infections. The service includes system optimization to maintain clean device operation post-removal.
System Upgrades
We offer component upgrades including memory, storage drives, and video cards to improve device performance. Our technicians install quality parts with compatibility guarantees. Upgrades extend device lifespan while enhancing capabilities for both business and personal computing needs.
Questions
What computer brands do you repair?
We repair all major brands including Apple, Dell, HP, Lenovo, ASUS, and Toshiba for both laptops and desktops.
How quickly can you complete repairs?
Most repairs finish within 24-48 hours, with many completed the same day depending on part availability.
Do you offer data recovery guarantees?
While success depends on drive condition, we maintain one of the highest recovery rates in the DC area.
Are emergency services available?
Yes, we provide 24-hour support for critical situations on a case-by-case basis with prior arrangement.
What warranty do you provide?
All repairs include a 90-day warranty covering both parts and labor performed by our technicians.
How do you handle sensitive data security?
Drives remain onsite during recovery in our secure executive building with controlled access protocols.
Reviews (7)
Lauren S.
Oct 24, 2013
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I think this business might be closed. The address on yelp and their website is incorrect and the doorman next door said that they've been out of the location for over a year. The new address they posted on the door is not valid. They never answer their phone, return calls, or reply to queries on the website. They might do good work but if they can't be bothered to update their website a year after they moved, or answer phone calls, I don't think I want them touching my computer anyway.
Daniel B.
Aug 13, 2012
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Terrible experience. I went in for a data recovery and the process took THREE MONTHS -- and even then, I didn't end up with my data back. I called many times throughout and was never given a very clear answer as to the status because the person who was performing the actual work was either not in or on vacation. They are friendly enough, but my experience was miserable. When I finally did get a status update, they said "it's toast" and offered to repair. First, no one wants to hear "it's toast" when you're talking about losing family pictures, important files, etc. Second, I didn't have another three months to wait for a repair. Sent laptop to another company later who said the recovery process is possible (it's not "toast" after all!?), but was severely hampered by this company's work. Steer clear of this place.
Sarah Y.
Jun 14, 2012
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My experience was very mixed. The good: these guys are very nice and technically skilled. They can do all sorts of computer repair. The bad: they are better with computers than customer service. I had to repeatedly call them, ask about the repair status, and remind them to work on it. That was not all their problem because it took a long time to get the right part in. But I had to call and nag them to get it done which I don't appreciate.
Also they forgot to let me know it was fixed so I didn't even know it was done until I called to check in again and learned they'd finished it a week ago. The price: the initial quote was a good deal ($200 for a motherboard repair) however when they could not repair my existing motherboard and had to order a new one the final price ended up being twice that. This was not a good deal compared to the quote ($330) I got for out-of-warranty repair from the manufacturer. Bottom line: I probably won't go back. Nice folks but too frustrating to deal with and expensive.
Also they forgot to let me know it was fixed so I didn't even know it was done until I called to check in again and learned they'd finished it a week ago. The price: the initial quote was a good deal ($200 for a motherboard repair) however when they could not repair my existing motherboard and had to order a new one the final price ended up being twice that. This was not a good deal compared to the quote ($330) I got for out-of-warranty repair from the manufacturer. Bottom line: I probably won't go back. Nice folks but too frustrating to deal with and expensive.
I. L.
Nov 18, 2011
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Staff was very friendly and helpful throughout the process of my data recovery request. I was initially skeptical from having read a few other reviews but I concluded the negative reviews seemed to be infrequent and likely mostly exaggerated from the language and style of each write-up. I decided to give them a shot - talked with Stanley (owner) who walked me through the various potential outcomes for my recovery situation.
In the end, I left with a full recovery that was completed in a reasonable amount of time (given circumstances of my recovery situation), at a reasonable cost, by a local small business owner. I'm very pleased with my experience overall and will return if I have a similar need in the future.
In the end, I left with a full recovery that was completed in a reasonable amount of time (given circumstances of my recovery situation), at a reasonable cost, by a local small business owner. I'm very pleased with my experience overall and will return if I have a similar need in the future.
A. T.
Oct 28, 2011
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I received very poor service from the computer accessory store, to be fair they did try to rectify their mistakes but there was a great lack of communication between the owner and the technicians. They claimed they could fix the problems easily and without losing my data, when I picked up my computer and turned it on the same problems were blatantly still there. They replaced the hard drive and basically without consulting me and did not warn me that I would lose EVERYTHING.
The computer was in their possession for a month, and despite calls telling me it was in Virginia, etc, when I finally was allowed to retrieve it, I overheard the technician saying "are they FINALLY picking that thing up?" when I had been told all along it was not ready. Anyway I would definitely NOT recommend this store and would not have spent the money ($380) to fix up a computer that is now completely useless, what a waste!
The computer was in their possession for a month, and despite calls telling me it was in Virginia, etc, when I finally was allowed to retrieve it, I overheard the technician saying "are they FINALLY picking that thing up?" when I had been told all along it was not ready. Anyway I would definitely NOT recommend this store and would not have spent the money ($380) to fix up a computer that is now completely useless, what a waste!
Jeffrey S.
Oct 04, 2011
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If there was a way to give this place negative stars, I would. The service here is so amazingly bad. I needed my computer fixed. They initially told me five days. It took three weeks. When I got it back, the thing wasn't even finished. The technician, Antonio, is so beyond arrogant and angry that it's offensive; how someone like this keeps a job is beyond me. They took me into the back, where there was a sign saying "Antonio, wear gloves!".
And what was he doing? Working on people's hard drives without gloves. The service is miserable. It's putrid. They try to play off as a local business, but really it's just a craphole.
And what was he doing? Working on people's hard drives without gloves. The service is miserable. It's putrid. They try to play off as a local business, but really it's just a craphole.
PoLin S.
Jul 13, 2011
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I walked in yesterday to see if they had tiny laptop screws for my wobbly laptop screen. The owner was friendly and handed me a box of screws and said I could choose whichever ones I needed, for free! I haven't taken in a laptop for them to look at, but I'm sure they'll be able to deliver.
