Business Details
34 Years
experience
Emergency
services
Your Trusted Partner for Data Center Maintenance & IT Support
CDS has been at the forefront of data center support solutions since our founding, delivering world-class multi-vendor services that extend the lifespan of IT assets while maintaining infrastructure control. With over 30 years of experience and a team of OEM-trained Level 3 engineers, we provide post-warranty and post-EOSL support for storage, network, and server systems from leading manufacturers. Our proprietary Raytrix ESS platform enables proactive monitoring and fault detection, ensuring minimal downtime for clients.We offer comprehensive lifecycle management, including infrastructure assessments, data center relocation, secure asset decommissioning, and enterprise data warehouse support. Backed by strategic partnerships with major OEMs and a global logistics network spanning 50+ countries, we deliver flexible SLAs tailored to client needs. Our commitment to innovation and customer-centric solutions has earned trust from Fortune 500 companies worldwide, positioning us as a leader in multi-vendor support services.
Services
Data Center Maintenance
Multi-Vendor Support
Asset Lifecycle Management
Enterprise Data Warehouse Support
Secure Data Destruction
Infrastructure Assessments
EOSL Transition Services
Remote Monitoring
Parts Inventory Management
Global Field Services
Details
- Year established: 1992
Highlights and features
- We offer 30+ years of OEM-trained engineering expertise for critical systems
- Our proprietary Raytrix platform enables proactive 24/7 monitoring and fault detection
- We support 16+ major OEMs including IBM, Dell, and Hitachi
- Global presence with 100+ spare parts locations across 50+ countries
- We provide full asset lifecycle management from warranty extension to decommissioning
What people say
Best support staff
Smooth transition
Proactive monitoring
Global support
Cost-effective solutions
Services
Data Center Maintenance
CDS provides comprehensive 24/7 proactive monitoring and maintenance for storage, network, and server systems. Our OEM-trained engineers deliver post-warranty and post-EOSL support, extending equipment lifespan while maintaining optimal performance. With global field service capabilities and a 97% first-time resolution rate, we minimize downtime for mission-critical IT infrastructure.
Multi-Vendor Support
Our multi-vendor support services consolidate maintenance for 16+ OEMs under one contract. This single-point-of-contact approach simplifies operations, reduces costs, and ensures consistent service levels across heterogeneous IT environments. We support both OEM and non-OEM equipment through flexible SLAs tailored to client requirements.
Asset Lifecycle Management
CDS manages IT assets from warranty extension through end-of-life decommissioning. Our services include infrastructure assessments, data center relocation, secure data destruction, and asset remarketing. With global logistics support and 100+ spare parts locations, we optimize ROI throughout the complete IT asset lifecycle.
Enterprise Data Warehouse Support
Through our Natrinsic division, we provide specialized support for enterprise data warehouse appliances including Oracle, Teradata, and Netezza systems. Our engineers address complex software/configuration issues beyond hardware faults, ensuring system integrity and performance for Fortune 500 clients worldwide.
Remote Monitoring
CDS's Raytrix ESS platform enables continuous remote monitoring of storage and network systems. This proactive approach identifies potential issues before they escalate, with automated call-home functionality and early fault detection capabilities for DELL EMC, Hitachi, and HP storage systems.
People
Scott Matey
Chief Executive Officer
Accomplished technology leader with 20+ years transforming global consulting and managed services at Teradata, HP, and IBM. Proven track record in operational excellence and client satisfaction.
Jeff Love
Chief Revenue Officer
Seasoned sales executive with 20+ years driving growth at Teradata and Verizon. Focus on revenue acceleration, customer retention, and strategic partnerships in tech organizations.
Phillip Volltrauer
Chief Information Officer
25+ years of IT leadership experience across healthcare, telecommunications, and energy sectors. Expertise in digital transformation, M&A, and service delivery optimization.
James McDivitt
Chief Technology Officer
21-year technology executive who developed CDS's Raytrix ESS platform. Former VP at MVSS International with expertise in IBM and StorageTek systems engineering.
Lee McArthur
Chief Strategy & Business Development Officer
Two decades of strategic leadership in technology and data analytics. Co-founder of award-winning platforms with expertise in reinsurance, financial services, and community health data solutions.
Questions
Does CDS only support EOSL equipment?
CDS supports all post-warranty equipment and occasionally in-warranty gear via SLA uplift, not just EOSL systems.
Are MVS parts refurbished or gray market?
CDS uses new, used, and tested OEM-original parts to ensure quality and reliability for all maintenance needs.
Can CDS handle critical Severity 1 incidents?
Our team of OEM-certified Level 3 technicians with 15+ years experience resolves even the most critical system issues.
Do you support enterprise data warehouse systems?
Natrinsic, our division, provides OEM-like support for Oracle, Teradata, and Netezza systems used by Fortune 500 companies.
How does CDS handle software and firmware updates?
We provide helpdesk support and firmware upgrades when supplied by clients, maintaining stored software for post-warranty systems.
Can smaller companies get direct support?
Yes, we support organizations of all sizes directly without requiring existing OEM relationships.
