Business Details
30 Years
experience
Emergency
services
Your Trusted IT Support Partner in New York & New Jersey
Founded in 1996, Onsite Computer Services has established itself as a trusted IT service and support solution for businesses outsourcing their technology needs. As a Microsoft Small Business Partner with over 25 years of experience, we specialize in delivering rapid-response IT solutions across Northern New Jersey, New York City, Long Island, and surrounding regions. Our proprietary Service Trak system ensures one-hour response times while our team of certified technicians with minimum 3-year experience provides comprehensive support.Recognized by the Better Business Bureau with a Gold Membership, we maintain a sole-source focus on uptime service and project management without retail equipment conflicts. Our dispatch system matches technical expertise to client needs through real-time performance feedback, and we offer flexible billing options including hourly, monthly, and annual plans with discounts for long-term commitments.
Services
Managed Services
Network Support
Data Recovery
Remote Access Control
Project Management
Hardware Repair
Disaster Recovery
Cabling Services
IT Consulting
Application Rollouts
Details
- Year established: 1996
Highlights and features
- We guarantee one-hour response times through our proprietary Service Trak system
- Our technicians hold minimum 3 years field experience with industry certifications
- We operate as a sole-source IT provider with no equipment retail conflicts
- Our dispatch system matches technician expertise to client needs in real-time
- We offer flexible billing options including annual plans with commitment discounts
Associations and certifications
- Microsoft Small Business Partner
- Better Business Bureau Gold Member
What people say
Rapid response times
Knowledgeable technicians
Proactive maintenance
Cost-effective solutions
Reliable service
Services
Managed Services
Our managed services provide continuous IT monitoring and maintenance through remote access technology. This proactive approach prevents system glitches with weekly checkups and immediate issue resolution. Businesses benefit from reduced downtime and predictable IT costs with flexible billing options.
Data Recovery
Specialized data recovery services handle hardware failures and digital disasters using advanced tools. Our certified technicians recover lost data from failed drives and corrupted systems with minimal disruption to business operations. Emergency services available 24/7 for critical situations.
Remote Access Control
Secure remote access solutions enable instant troubleshooting without onsite visits. Through encrypted connections, technicians diagnose and fix issues in real-time, reducing response times by 30%. Ideal for urgent software problems and system optimizations.
Network Support
Comprehensive network support covers installation, maintenance, and optimization of business IT infrastructure. Services include cabling, server management, and security protocols. Our team ensures reliable connectivity and data protection across all business locations.
Project Management
End-to-end project management for technology implementations and system upgrades. We handle hardware/software rollouts, network expansions, and integration projects with minimal business disruption. Services include planning, execution, and post-implementation support.
People
Gordon Updegraff
President / Sales & Marketing
Gordon leads sales and marketing initiatives with over 20 years of IT industry experience. He focuses on client relationship development and strategic growth while maintaining direct customer engagement.
Shannon Gilligan
Regional Service Manager
Shannon manages IT service delivery in Westchester County. With extensive field experience, he coordinates technician teams to ensure timely service execution and client satisfaction for business clients.
Eric Lambert
Regional Service Manager
Eric oversees operations in Northern New Jersey and Rockland County. He manages service logistics and technician deployment while maintaining quality control standards across client accounts.
Robert Delpozo
Regional Service Manager
Robert directs IT services in New York City. His responsibilities include managing complex urban deployments and ensuring rapid response capabilities for metropolitan area clients.
John Barlow
Regional Service Manager
John manages service operations in Fairfield County Connecticut. He specializes in enterprise-level IT solutions and coordinates regional support teams for business clients.
Questions
What areas do you service?
We serve New York City, Long Island, Northern New Jersey, and Connecticut counties including Fairfield, Westchester, Putnam, Dutchess, and Orange.
Do you offer 24/7 emergency support?
Yes, our 24/7 live support team provides immediate assistance with guaranteed one-hour response times for critical IT issues.
What IT services do you specialize in?
We specialize in managed services, network support, data recovery, remote access control, and IT project management for business clients.
How quickly can you respond to service requests?
Our Service Trak system ensures one-hour response times anywhere within our service region for all critical IT issues.
Do you offer customized service plans?
Yes, we create tailored service agreements with flexible billing options including hourly, monthly, and annual plans with discounts.
Are your technicians certified?
All field engineers hold industry certifications with minimum 3 years experience, ensuring expert solutions for all IT challenges.
