Business Details
43 Years
experience
Emergency
services
Trusted IT Hardware Maintenance Services in Troy, MI
Since 1983, Virtual Technology has specialized in supporting mission-critical data centers through multivendor systems maintenance, remote monitoring, data center relocations, and hardware procurement. Our core focus on maintenance is complemented by value-added services offered at competitive prices, supported by a nationwide parts inventory and strategic vendor partnerships. We provide hardware upgrades and replacements while maintaining a commitment to quality and cost efficiency. Our team of experienced technicians delivers expert support for OEM hardware, ensuring peak operational levels across diverse industries. With a heritage rooted in mainframe equipment expertise, we serve Fortune 500 companies, automotive suppliers, telecommunications firms, government facilities, universities, healthcare providers, and financial institutions.Our culture prioritizes mission-critical reliability, technical excellence, and customer-centric service delivery. We offer tailored service level agreements, including 24/7 support with rapid response times, to meet the unique needs of each client. Our global network of certified engineers and extensive parts planning capabilities ensure minimal downtime and maximum system availability. We combine decades of industry experience with innovative solutions to address evolving IT challenges. Our clients consistently praise our responsive support, cost-saving alternatives to OEM contracts, and proactive approach to hardware lifecycle management.
Services
Hardware Maintenance
Warranty Services
Technical Support
Parts Planning
Server Repair
Storage Solutions
Network Equipment Support
Data Center Relocation
Refurbished Hardware Sales
Service Level Agreements
Details
- Year established: 1983
Highlights and features
- 30+ years of experience supporting mission-critical data centers
- Nationwide parts inventory with rapid response capabilities
- 24/7 technical support with 4-hour onsite service guarantees
- Certified technicians with expertise across multiple hardware platforms
- Cost savings up to 50% compared to OEM contracts
What people say
Rapid response times
Cost savings up to 50%
Knowledgeable technicians
24/7 support availability
Reliable service delivery
Services
Hardware Maintenance
Our comprehensive hardware maintenance services ensure optimal performance of mission-critical IT infrastructure. We provide proactive maintenance, emergency repairs, and lifecycle management for servers, storage systems, and networking equipment. Our certified technicians deliver rapid response times and minimize downtime through strategic parts planning and 24/7 support availability.
Warranty Services
We offer comprehensive warranty services for both in-warranty and post-warranty equipment. Our programs provide cost-effective alternatives to OEM contracts while maintaining high service standards. Clients benefit from flexible service level agreements, parts replacement guarantees, and expert technical support throughout the equipment lifecycle.
Technical Support
Our round-the-clock technical support delivers immediate access to certified engineers for problem resolution. Services include remote diagnostics, software support, and urgent onsite interventions. With global coverage and rapid response times, we ensure minimal disruption to critical business operations.
Parts Planning
Our strategic parts planning service ensures rapid access to critical components through a nationwide inventory network. We implement time-based parts forecasting and logistics solutions to maintain high system availability and reduce equipment downtime for our clients.
Server Repair
Specialized server repair services address hardware failures in mission-critical environments. Our engineers handle complex repairs for major brands including Oracle/Sun, HP, Dell, and IBM systems. We provide emergency recovery solutions and preventive maintenance to ensure continuous server operation.
Questions
What IT hardware brands do you support?
We support major brands including Oracle/Sun, HP, Dell, IBM, Hitachi, and EMC systems across servers, storage, and networking equipment.
Do you offer 24/7 technical support?
Yes, our technical support team is available 24 hours a day, 7 days a week, with onsite service available within 4 hours of your call.
How do your service costs compare to OEM providers?
Our services typically offer 50% cost savings compared to original equipment manufacturer contracts while maintaining equivalent or better service levels.
Can you support legacy systems past end-of-life?
Yes, we specialize in supporting legacy systems beyond manufacturer end-of-life declarations through our comprehensive maintenance programs.
Do you provide nationwide service coverage?
We offer nationwide service coverage in the US with global support capabilities through our network of certified engineers.
What service level options are available?
We offer multiple service tiers from basic weekday support to premium 24/7 coverage with customizable response time guarantees.
Reviews (1)
Matt O.
Aug 24, 2019
Report
Utilized these guys for maintenance previously and was very unsatisfied with how they handled themselves. The tech they sent onsite smelt like an ashtray and could use a bath. After confronting management I received a nasty phone call from someone named Michael whom I'd never had an previous contact with. His lack of desire to resolve the situation only makes the situation worse. We switched services to NCE and things are much better now. BE WARE when selecting your service partner.
