Business Details
38 Years
experience
Trusted IT Services Newport News VA
Since 1988, we have been dedicated to providing comprehensive IT solutions tailored to the evolving needs of businesses and individuals in Hampton Roads and beyond. Our certified technicians bring decades of combined experience in computer sales, service, and network infrastructure, holding industry-recognized certifications such as MCITP, MCSE, and CompTIA A+. As an authorized partner for Lenovo, Microsoft, and HP, we deliver factory-certified repair services and customized technology solutions. Our commitment to customer satisfaction drives our approach of offering on-site, depot, and remote support options.With deep roots in local IT infrastructure development, we've supported government agencies and private enterprises through major technological transitions from DOS to Windows 10 and beyond. Our expertise spans server configuration, disaster recovery, network design, and software implementation, ensuring businesses maintain operational continuity. We remain a trusted advisor by prioritizing technical excellence and personalized service over corporate size, maintaining relationships with clients across Virginia, North Carolina, Maryland, and Pennsylvania.
Services
Computer Repair
Network Support
Server Configuration
Remote Technical Support
Maintenance Contracts
Virus Removal
Software Installation
Server Backup Solutions
IT Consulting
Printer Support
Details
- Year established: 1988
Highlights and features
- Certified technicians with MCITP, MCSE, and A+ credentials
- Authorized partner for Lenovo, Microsoft, and HP warranty service
- On-site, depot, and remote support options available
- 27 years installing and supporting Microsoft enterprise solutions
- Specialized server configuration and disaster recovery expertise
Associations and certifications
- Microsoft Certified IT Professional (MCITP)
- Microsoft Certified Systems Engineer (MCSE)
- CompTIA A+
Services
Computer Repair
Our certified technicians handle complex computer repairs for both branded and custom systems. We offer on-site diagnostics, depot repairs at our Newport News location, and remote troubleshooting for software issues. Services include virus removal, hardware replacement, and system optimization for desktops, notebooks, and servers.
Network Support
Comprehensive network maintenance and optimization services for small businesses. Our Microsoft-certified engineers configure servers, implement security protocols, and manage connections across multiple locations. We support Novell, Microsoft Windows Server, Linux, and Cisco environments with both scheduled maintenance and emergency troubleshooting.
Server Configuration
Expert installation and configuration of business-critical servers. We implement Windows NT through 2012 servers, Linux distributions, and SCO Unix systems. Our services include user management, data storage planning, and disaster recovery strategies tailored to business continuity requirements.
Remote Technical Support
Immediate remote access support for urgent technical issues. Using secure connections, our technicians can resolve software problems, remove viruses, and update systems within minutes. This service includes virus scanning, software configuration, and emergency system restoration while providing real-time guidance.
Maintenance Contracts
Customizable preventive maintenance agreements for PCs, servers, and peripherals. Plans include regular system checks, software updates, and priority response times. We offer coverage for businesses across Virginia, North Carolina, Maryland, and Pennsylvania with tailored service levels matching specific IT needs.
People
Jim Nichols
Founder/Owner
Founder with 35 years of IT experience spanning Navy electronics and commercial computer systems. MCITP-certified and former Novell CNE instructor who helped establish local military computer repair facilities. Continues direct involvement in technical operations and customer service.
Questions
What areas do you serve for on-site service?
We serve Tidewater Virginia including Newport News, Hampton, Williamsburg, Norfolk, Virginia Beach, and surrounding areas. Our North Carolina service area covers Chowan, Edenton, Nags Head, and Manteo.
What computer brands do you support?
We're authorized service providers for Lenovo and HP, and support Microsoft products. We also repair Toshiba, Sony, Asus, and non-branded systems with comprehensive hardware and software troubleshooting capabilities.
Are your technicians certified?
Our team holds Microsoft certifications including MCITP/EA and MCSE, along with CompTIA A+ credentials. We maintain specialized training for server environments and enterprise software solutions.
Do you offer emergency repair services?
We provide remote technical support for urgent issues during regular business hours. For hardware emergencies, we offer depot repair services with same-day estimates and on-site assistance within our service area.
What networking services do you provide?
Our network services include server configuration, disaster recovery planning, email system implementation, and WAN design. We support Microsoft Windows Server, Novell, Linux, and Cisco environments with both installation and ongoing maintenance.
Reviews (1)
Aaron Gregory
Jan 28, 2013
Report
Technicians were really nice with great sense of humor. Solved my problem in good time. Authorized technicians for my brand, and computer was under warranty, so no charge, which is always good. Only complaint is the smoke smell in the building.
