Business Details
21 Years
experience
Emergency
services
Your Trusted IT Support Partner in Southwest Florida
Platinum Coast Technology has been Southwest Florida's premier technical support company since 2005, dedicated to providing personalized IT solutions for small businesses and home users. Our certified technicians specialize in resolving server and workstation issues, implementing proactive network management, and offering both on-site and remote support services. We prioritize rapid response times, maintaining a well-stocked service center for quick turnaround repairs, and partnering with clients to develop scalable technology strategies.Our commitment to excellence is demonstrated through Microsoft and CompTIA-certified expertise, transparent pricing, and a customer-first approach that has earned us a growing base of returning clients. We serve businesses across Naples, Bonita Springs, Estero, Cape Coral, Lehigh Acres, Fort Myers, and Fort Myers Beach, ensuring technology remains a reliable asset rather than a barrier to success.
Services
On-Site IT Support
Remote Assistance
Managed Services
Computer Repairs
Network Installation
Data Backup
Virus Removal
Hardware Upgrades
Security Solutions
IT Consulting
Details
- Year established: 2005
Highlights and features
- Certified technicians with 15+ years of combined industry experience
- Guaranteed 4-hour emergency response time
- 24/7 remote support availability
- Transparent pricing with no hidden fees
- Proactive network maintenance to prevent downtime
Associations and certifications
- Microsoft
- CompTIA
What people say
Prompt service
Knowledgeable technicians
Reliable solutions
Transparent pricing
Quick turnaround
Services
On-Site IT Support
Our certified technicians provide rapid on-site resolution for server, workstation, and network issues. With 4-hour emergency response guarantees and same-day evaluations, we minimize business downtime while ensuring complete system functionality. Serving Southwest Florida businesses and home offices.
Managed Services
Preventative network management includes automated updates, security monitoring, and performance optimization. Our $20/month per device plan includes priority response, discounted repair rates, and enterprise-grade cybersecurity tools to maintain system reliability.
Computer Repairs
We repair all major brands including Apple, Dell, and HP with transparent pricing. Our Bonita Springs service center offers same-day diagnostics, component replacement, and software troubleshooting by Microsoft-certified technicians. Retail parts sales available for DIY upgrades.
Remote Support
Secure remote access resolves technical issues without onsite visits. Our $50/30-minute sessions include screen sharing, software troubleshooting, and immediate implementation of security patches. Emergency remote sessions receive priority scheduling for critical business needs.
Network Installation
Comprehensive network solutions include router configuration, wireless access points, and security firewall implementation. We design scalable systems for businesses, with post-installation training and ongoing maintenance to ensure optimal connectivity and data protection.
People
Ray Woods
Owner & Lead Technician
Ray Woods founded Platinum Coast Technology in 2005 with 20+ years of IT experience. As lead technician, he oversees complex network implementations and ensures technical staff maintain current certifications.
Josh Ratliff
Senior Technician
Josh Ratliff brings 15 years of hands-on IT experience to our team. Specializing in server maintenance and cybersecurity, he provides expert troubleshooting for both business and residential clients across Southwest Florida.
Randy Nedik
Office Manager
Randy Nedik coordinates our service scheduling and client communications. With 10 years in technical operations management, he ensures efficient dispatch of technicians and timely resolution of customer service requests.
Curtis Brewer
Senior Technician
Curtis Brewer specializes in network infrastructure and data security. His 12 years of field experience include implementing enterprise-level solutions for Fort Myers businesses while maintaining CompTIA certification standards.
Paul Carr
Trainer & Technician
Paul Carr combines technical expertise with training capabilities. As both technician and educator, he helps clients understand system operations while resolving hardware/software issues across residential and commercial environments.
Questions
What IT services do you offer for small businesses?
We provide network engineering, server maintenance, cybersecurity solutions, and proactive system monitoring. Our managed services include 24/7 remote support and priority on-site response for critical issues.
Do you service both residential and commercial clients?
Yes, we support home users with computer repairs and network setup, while offering comprehensive IT management for businesses including data backup and infrastructure upgrades.
What areas do you serve?
Our primary service area includes Naples, Bonita Springs, Estero, Cape Coral, Lehigh Acres, Fort Myers, and Fort Myers Beach in Southwest Florida.
Are your technicians certified?
All technicians hold Microsoft and CompTIA certifications. We maintain current training in network security, hardware repair, and enterprise software solutions.
What emergency support options exist?
We guarantee 4-hour emergency response with technicians available after hours. Emergency service includes a $60 dispatch fee plus hourly rates for resolution time.
How do remote support sessions work?
Call our office to connect with a technician who will guide you through secure remote access. Sessions cost $50 per 30 minutes, with emergency cases receiving priority connection.
Reviews (7)
Kim Koepp
May 11, 2022
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We use PCT for our small business and I highly recommend them. Randy is EXCELLENT and very patient when it comes to working with someone (me) that knows just enough to get myself in trouble! The whole team is very customer service oriented.
TurboFl T. Subaru
Jun 11, 2021
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Randy Did a fantastic job on my new upgrades on my custom build and they came in under budget. Highly recommended they have very knowledgeable staff and very reasonable rates
Brian McNett
Jun 08, 2020
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They are great. Finding a good network company is very difficult. Most companies want to sell you a system that has a monthly service fee rather than fix the problem for a fraction of the cost. I highly recommend Ray Wood who is knowledgeable, efficient, and fair. Brian Crunch Fitness Center Southwest Florida.
Anita Voss
Jan 22, 2019
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I am very happy with your service! You & your team alerted me within hours of my hardware problem & gave me some good advice for shopping for a replacement laptop. I am completely satisfied! When I have friends in need, I will refer them to you!
Kristy White
Jun 27, 2018
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I have worked in a few offices and have used Platinum Coast Technology in both offices. They are a great team that is very knowledgeable and helpful whenever you need them!
Swf Construction Llc
Jun 22, 2018
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I would highly recommend Ray Woods at Platinum Coast Technologies for anybody with computer or technology problems. They handle things professionally and in a timely manner. Will be using them for all our maintenance needs.
Matt Nance
Oct 30, 2015
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I've used Platinum Coast Technology for many technology needs related to my business and for our home as well. Ray does a great job of translating your objectives to technology design and can help simplify technology as well. I've worked with Randy over the phone several times and one of the most impressive things about Platinum Coast Technology is how available they are for that "quick question" throughout the day. Typically the call is answered within 2-3 rings. This is especially appreciated for our business needs.
