Business Details
33 Years
experience
Emergency
services
Your Trusted IT Partner in San Antonio & Austin
Since 1993, Computer Nerdz has dedicated itself to empowering individuals and businesses through accessible computer support and education. Our mission centers on transforming technical complexity into user-friendly solutions, ensuring clients gain confidence in navigating technology. With over 27 years of experience, we prioritize hands-on training alongside problem resolution, believing that understanding technology is as crucial as fixing it. Our team of certified professionals specializes in clear communication, breaking down technical jargon into everyday language while addressing issues ranging from basic troubleshooting to comprehensive network management. We approach every service call as an opportunity to educate, ensuring clients not only resolve immediate problems but also learn preventive strategies for future efficiency.Our commitment extends beyond reactive fixes to proactive managed service plans, offering 24/7 monitoring and maintenance tailored to both residential and commercial needs. Recognized by 11,000+ testimonials, we maintain a client-first philosophy, emphasizing transparency, reliability, and personalized attention across San Antonio and Austin. From hardware upgrades to virus removal, our Nerds deliver solutions that align with real-world usage, ensuring technology becomes an enabler rather than an obstacle for every user.
Services
Computer Repair
Virus Removal
Data Recovery
Managed Services
Remote Support
Details
- Year established: 1993
Highlights and features
- 27+ years of hands-on computer support experience since 1993
- 11,000+ satisfied clients with verified testimonials
- 24/7 network monitoring available through managed service plans
- Clear, jargon-free explanations of technical issues and solutions
- Proactive maintenance to prevent future system failures
What people say
Very helpful
Excellent service
Quick and efficient
Great job
Awesome support
Services
Computer Repair
Our Nerds diagnose and resolve hardware and software issues for desktops and laptops. We handle everything from blue screen errors to performance optimization, ensuring your devices operate efficiently. With same-day service available, we minimize downtime while providing clear explanations of repairs performed.
Virus Removal
We eliminate viruses, spyware, and other malicious software while securing systems against future threats. Our technicians perform comprehensive scans, remove infections, and implement protective measures. Post-removal training helps users recognize phishing attempts and avoid reinfection through safe browsing practices.
Managed Services
Proactive 24/7 monitoring and maintenance plans prevent system failures before they occur. Our Total Care plan includes hardware/software updates, security patches, and remote diagnostics. Businesses benefit from reduced downtime and predictable monthly costs while maintaining optimal network performance year-round.
Data Recovery
We recover lost data from failed drives, accidental deletions, or system crashes. Using specialized tools, our technicians retrieve critical files while explaining backup strategies to prevent future data loss. Success rates depend on drive condition, with same-day recovery available for many common scenarios.
Remote Support
Immediate troubleshooting assistance via secure remote connections. Our Nerds guide users through software issues, network configurations, and error resolution without requiring onsite visits. This service is ideal for quick fixes, software training, and initial diagnostics to determine if physical repairs are needed.
People
Drew Gerlach
Computer Nerd
Certified technician specializing in hardware diagnostics and network configuration. Provides clear explanations of technical issues while implementing durable solutions for residential clients.
Philip Robertson
Senior Professional Nerd
Experienced in enterprise-level system maintenance and security protocols. Focuses on proactive network monitoring and managed service plan implementation for business clients.
Ivan Spruiell
Senior Professional Nerd
Specializes in data recovery and complex software troubleshooting. Known for patient instruction during service calls, helping clients understand technical processes.
Cameron Forward
Computer Nerd
Residential support specialist with expertise in home network setup and device optimization. Prioritizes user-friendly solutions for non-technical clients.
Dillon Martin
Computer Nerd
Focuses on rapid response for urgent repair needs. Skilled in quick diagnostics and same-day fixes for critical system failures.
Questions
What areas do you service?
We provide computer repair and IT support in San Antonio and Austin, Texas, with both onsite and remote service options available.
Do you offer emergency repairs?
Yes, we prioritize urgent issues with same-day service available for critical system failures and data loss situations.
What managed service plans are available?
We offer four plans: Essential, Proactive Care, Managed Care, and Total Care with 24/7 network monitoring and maintenance.
Can you help with both hardware and software?
Our Nerds handle complete system support including hardware repairs, software troubleshooting, virus removal, and data recovery.
Do you provide training with repairs?
Yes, every service call includes practical training to help clients understand their devices and prevent future issues.
What are your service hours?
Our stores are open Monday-Saturday 10AM-5PM, with remote support available for urgent issues outside regular hours.
Videos
Reviews (4)
Derek Baker
Apr 25, 2022
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These guys are absolutely the best to work with. We've been calling them for years every time we have computer issues. They are prompt and very professional. They are reasonably priced and do stellar work. We plan on using them for years to come.
Nicolas Caballero
Apr 12, 2022
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Took in my computer that I got on a budget and these guys took a look at it gave me their honest opinion and it turned out that it was not worth fixing for the cost of the computer. They didn't even charge me for a diagnostic fee, great group of guys with a good business model. Would definitely refer my friends here
Briana Brown
Feb 22, 2022
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Amazing service! I dropped my laptop on a Sunday morning and got it back the same afternoon. Ivan was friendly and very helpful. My laptop is running great!
Lili Hervi
Jan 16, 2022
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Super nice service. He explained me everything, was honest and looked very knowledgeable. Next time I'll bring my laptop here.
